I was extremely impressed with the professionalism and efficiency of the team. The service was completed in a timely manner, and I was pleasantly surprised that there were no changes. A truly positive experience.
2/25/2026
Kermee L. VERIFIED CUSTOMER
Service competed within a timely manner and they even washed my car!! Great job!
2/25/2026
Paul K. VERIFIED CUSTOMER
Matthew Wirig was very professional and polite
2/25/2026
Aaron A. VERIFIED CUSTOMER
Matt is the best advisor that ever lived
2/25/2026
Kathy H. VERIFIED CUSTOMER
Matt was a wonderful advisor and advocate! He made sure Rapids Honda had all the parts available and gave an estimate which beat the other one I had from elsewhere. When I went to pay it was even less because Matt and the mechanic were able to do something which cost less with same mechanical results! I appreciated the loaner car Matt provided and that my car work was completed in a day! When I went to pay, Matt had the car washed and brought inside because it was icy outside. That was really thoughtful!! I feel I can trust Matt and that’s important me!! Thank you Matt as well as the mechanic who worked on my car!!
2/25/2026
Fandoalo A. VERIFIED CUSTOMER
Very professional and engaged.
2/24/2026
Kathryn B. VERIFIED CUSTOMER
Friendly, knowledgeable, great service and advice., thank you!!
2/24/2026
Kelly M. VERIFIED CUSTOMER
Chad called me to discuss my car and apologized for not checking in with me in person.
2/24/2026
Asim T. VERIFIED CUSTOMER
Everything was excellent!
2/22/2026
Giovanni C. VERIFIED CUSTOMER
Matthew Wirig was a great guy to work with I’m very satisfied
2/22/2026
Jeanette O. VERIFIED CUSTOMER
Service did a fantastic job!
2/22/2026
Courtney P. VERIFIED CUSTOMER
Mike was great! As well as everyone else I spoke to. Thank you!
2/22/2026
Kaleb S. VERIFIED CUSTOMER
Mechanics and service advisor did a great job, however i’m rather upset and honestly confused as to how my leased vehicle thats only 2 years old is completely missing an extremely important safety feature, and I had to pay the cost to replace the part when it explicitly states in my lease agreement that repairs that I just had are not my responsibility as it isn’t normal wear and tear like tires, brake pads, oil changes etc. If the dealership has to eat the cost of maintenance because the warranty policy is not consumer friendly, I feel like due to these circumstances this repair should have been at no cost to me.
2/21/2026
Lisa S. VERIFIED CUSTOMER
Matt is great. Kept me informed of what was going on.
2/21/2026
Salah A. VERIFIED CUSTOMER
Everything was great and clean place and good customer service thank you
2/21/2026
Gao V. VERIFIED CUSTOMER
I got my car maintenance done with Rapids Honda a few times now. Service writer/advisor Blong Xiong has been so helpful. He listened to my concerns and answered any questions I had. Blong was patient and very knowledgeable. I really appreciated that he took his time explaining what was going on with my car. My experience had been very positive. Thanks Rapids Honda/ Blong!
2/20/2026
David F. VERIFIED CUSTOMER
I brought my Car in for PART of the 100,000 service because the entire service is quite expensive. I dropped off my car the night before and noted on the envelope what I wanted. I also checked the box to call me about the service. No call. When the service was complete I was informed that the entire 100,000 service was performed with the commensurate cost. I’m happy that my car got the entire service but I am not happy that I was not consulted before performing it.
2/20/2026
John T. VERIFIED CUSTOMER
I will do that when I receive the request from the manufacturer.
Michael Estrada was great to work with
2/20/2026
Debra L. VERIFIED CUSTOMER
Please refer to text survey completed today. Excellent service this week from Shawn Richter and Team. I sited Professional Customer Service oriented Caring and Patient comments for the excellent plus visit to Rapids Honda Services received 2-17-2026. Very busy Team and very considerate of Customers needs.
2/19/2026
Christopher R. VERIFIED CUSTOMER
Great guy and some of the best c-service I have ever experienced.