Thank you. It was great to see the dealership so festive for Halloween.
11/1/2019
Brian B. VERIFIED CUSTOMER
Shane was awesome. I’m just annoyed that someone stole my catalytic converter and it cost $3,600 to replace it - but that wasn’t Shane’s fault. I blame the stupid EPA laws in California for preventing me from getting an affordable after-market catalytic converter. And the **** who felt entitled enough to steal my ****.
11/1/2019
Dmitriy P. VERIFIED CUSTOMER
Skid plate was forcefully removed and not placed due to improper prior installation. A call before removing would’ve solved everything. Free oil change turned into an expensive repair.
11/1/2019
Eric P. VERIFIED CUSTOMER
While Alex did a great job I am very frustrated that my record has not been updated to my contact information instead of my husband’s. While he was having oral surgery he received a text telling him his car was ready. And this satisfaction survey was sent to him. I have told the service department several times to update the information but apparently it still hasn’t been done. ????
10/31/2019
Clinton Q. VERIFIED CUSTOMER
Jones is the best at what he does. Always goes the extra mile
10/31/2019
Lloyd O. VERIFIED CUSTOMER
Happy with your service
10/31/2019
Martin D. VERIFIED CUSTOMER
I have been having my cars serviced with Toyota since 2002. I try to arrange for Shane to be my representative every time as I have always found him to be knowledgeable, helpful, friendly and honest with me. I will delay my service until I can arrange for Shane to be available. Were he not in your employ, I would most likely take my vehicles elsewhere.
10/31/2019
David W. VERIFIED CUSTOMER
Great service friendly staff
10/31/2019
Shari M. VERIFIED CUSTOMER
Shane made the experience pleasant and easy every time we need services for our vehicles.
10/31/2019
Joan W. VERIFIED CUSTOMER
Sean is an Excellent Representative of Ur Toyota dealership. Have to say he is the first rep, who I would like to c again for service issues
10/31/2019
John W. VERIFIED CUSTOMER
Ok
10/31/2019
Judith M. VERIFIED CUSTOMER
Yes Paul was friendly seemed like he was enjoying his work at Toyota.
Covered all the necessary info.
10/31/2019
Paul D. VERIFIED CUSTOMER
Thanks for fixing my seal and getting me home with Lyft. That was great.
10/31/2019
Rebekah H. VERIFIED CUSTOMER
Kyle is 100% at all times.
10/31/2019
Emma M. VERIFIED CUSTOMER
I found **Jim Stockman** to be very professional, very friendly, extremely knowledgeable about Toyota vehicles, Jim is very thorough and takes care of all the services that I come in asking for, and answers all my questions thoroughly in a way that I understand. I will definitely be requesting **Jim Stockman** in the future when I have vehicle service needs.
10/31/2019
Harlan C. VERIFIED CUSTOMER
Sean is cordial, friendly, and businesslike, a good balance for a service advisor
Roseville Toyota continues to deliver quality work at a fair price.
10/31/2019
Yvonne R. VERIFIED CUSTOMER
The service part of the vehicle was fantastic.
The issue was with a tire that had a slow leak from day one shortly after we bought the car and developed a little leak finally we brought it in because the leak was getting worse your service personnel said that was a nail we feel that the nail was picked up when we purchased the car.
The service person told us that Toyota I was not going to replace the tire I had to buy another tire
We feel that the tire should’ve been replaced it was a leased vehicle we probably should’ve reported the leak right after we got it but we didn’t
10/31/2019
Bernice G. VERIFIED CUSTOMER
My vehicle was serviced immediately when I took it in. I was impressed with the polite and thorough service.
10/31/2019
Jaehoon J. VERIFIED CUSTOMER
Everything was good today. It was not busy, took an hour and half even if i add one more job. (Tire replacement)
However, i was wondering why my trunk doesn't open automatically after i got a service today. When i try to open, it sounds beep as normal, but i didn't open. Need to fix it.
Call me, plz. ****-****-xxxx, jennifer, my wife.