Roseville Toyota Auto Repair Service

Payton answered all my questions and got me dialed in.

Let me tell you a little story. It was a cold and dreary morning. Yesterday’s defeat at the Superbowl loomed like a shadow across the land for Niner’s fans everywhere, myself included. But to add insult to injury, my Toyota Tacoma wasn’t the way I left it the night before. Eager to get an early start to my day, and get warm, I found two windows bashed in, glass everywhere and personal belongings thrown all over the street. It was clear evidence that Neanderthals still exist among us--they’re not extinct. And my truck was broken into and I REALLY wanted justice, but couldn’t get it. Forced to suspend my morning to clean up a mess, I then drove to a couple places to get some quotes for repairs. Suddenly, my cruise control stops working and the check-engine light comes on. “Awesome.” I pull over to have a look under the hood if any damage was obvious. Nothing. I got back in. Heater blasting. Cars whizzing by. Hands freezing. I sat there and collected my thoughts. “Ok, let’s contact Roseville Toyota again.” I dialed ****-****-xxxx. “For Service, press 1” And in less than 20 seconds, a human voice chimes in, “Thank you for calling Roseville Toyota, how can I help you?” I spoke with Rebecca and requested to work with Conor again. [CONTEXT: I had just brought my truck in last week to get the multimedia system checked out because the bluetooth wasn’t working. They got me an appointment in less than 24hrs, got the firmware updated, and even arranged transportation via Lyft so I could carry-on with my work day instead of waiting around at Toyota. But for the record, it’s not a waiting room--it’s a lounge with chairs so big and comfy I could fall asleep there! And thanks to Toyota Service, I was using the bluetooth, to talk with Rebecca, at Toyota Service (wink wink).] “--Sure, let’s get you taken care of. It looks like Connor is available at 1:30 and 2:30 today.” “-I’ll take the 1:30,” I said. I rolled into the service area and Ray, one of the Valets. --Yes, that’s what I said, a valet, and at a service department, too! --I know, valets, a lounge, yep, it’s kind of a classy joint. Ray speaks first, “Good afternoon. What’s going on?” My Tacoma was having a rough day--I’d recently found some shrink wrap to replace the missing windows. And when I mentioned the check engine light another valet speaks up, “Hey, your gas cap is missing! That would cause the check engine light to come on.” I didn’t know it was missing. Suddenly, I could hear Gladriel’s voice in the back of my mind, "Yet hope remains while the company is true." And the enormous stucco buildings at Roseville Toyota glowed with a brilliance that could rival Lothlórien and I imagined if Tolkien were alive, he’d probably be driving, no, not a Tacoma, but an upgraded Camry. Bare with me here--did I mention a headache was brewing because I’d forgotten to eat? I turned the keys over to Ray and he escorted me to Connor’s desk. Connor recognized me immediately with a smile like Aragorn (Ok, I’ll stop) , “Hey, and hello again, what can I do for yah?” he said. I filled him in. “Ok, we’ll get that taken care of, get you a gas cap, and check your systems to make sure there are no other issues.” He typed up the order and my stomach reminded me I was hungry. “--Connor, is there a chance you guys could arrange a ride for me over to Dos Coyotes. I’m starving.” “--Sure, no problem,” Connor said. Then we shared a conversation for yesterday’s loss--It felt good to have another Niner’s fan to mourn with. A couple minutes later he notified me of the driver who would pick me up. “And I sent you a second text for another Lyft request for your return after you get some food.” Connor was already thinking ahead, and I was moved by that, because my stomach was taking over and I didn’t think to ask. So while Roseville Toyota, Connor, and a technician named Noah took care of my truck, I got to sit at Dos and stuff my face with Navajo Nachos...with extra steak...and extra sour cream,...and extra guac, too. 3lbs later, my headache was gone. Yay! And less than two hours later, Connor called. “Stu, you’re all set and everything works great.” NOW I realize I did not have any major repairs with major costs, but that’s not the point of this story. The point is to highlight how an experience with the Toyota Service Department transformed my day. I am so grateful for Rebecca (Service Coordinator), Conor (Service Rep), Derek (Conor’s team mate), Ray (Valet Coordinator), Noah (Technician), Laura (Valet Coordinator). These people set the bar in customer service and they set it high! The time will come--then again, maybe not, afterall, it is a Toyota--when I may need their help with my Tacoma, again. And when it does, I KNOW EXACTLY who I can entrust to care for it. “Thank you Roseville Toyota Service Center!” -Stu

At service desk i informed that tire pressure light is on on the dashboard. I was told that because I had my tire repaired at shop other than Toyota Roseville, They may have damaged the sensor. I was told it will cost $120 for diagnostic and same amount for repair. I denied this service. Checking on you tube, i found that tire pressure light can go away by just pressing the tedet button for few seconds and it will blink three times to reset. After service and tire rotation,later this dealership, light was gone. It really left a bad taste in my mouth and it will be very hard for me to trust your staff. Your dealership is a highly respected one and such efforts to fleece the customers is highly unprofessional and objectiionable. I am already considering taking this issue with the owners of the dealership so corrective measures and tettraing of the staff take place to restore customers confidence in this prominent business. Anwar S

Cory was excellent!!

I was sent to valet to pick up my car, but after waiting there 10 minutes, I asked the valet if there was something wrong. I was told my car was in the car wash. I waited 20 minutes in the cold breeze. They should wait until it is really done before sending customers to valet for pickup.

Rude Representative

Very please with today's service!

Great service great car

Michael North is not very respectful if you ask him any questions regarding service. Not very happy with him.

I’m very satisfied, she is very nice.

Contact isn't necessary. I came in with an appointment at noon, the appointment was to only repair one tire that had a nail in it. It took two hours with an appointment for me to leave. Quality of service is always great, but you definitely can never plan to get in and out quickly with any service. That is the reason I haven't been back for an oil change.

Great service!!!

Service advisor was great very helpful

Rebekah was very considerate and friendly. Good representative for your business.

Awesome service!

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The whole Team there is great!

Satisfied

Connor, thank you so much for your help for a second time with my 2017 Toyota Tacoma in the past two weeks. I really appreciate your efficiency, knowledge, and courtesy with helping me figure out why the check-engine light came on and the cruise control stopped working. And Toyota Roseville Service Department--This is the second time I’ve had to use your services. The Schedule Coordinators who answered the phone and were able to get me scheduled within less than 24hrs for each time, was just like Connor, efficient, easy to work with, and knowledgeable--also appreciated their upbeat-positive energy over the phone. THIS makes such a difference when you consider “having to take a vehicle in for service” is always such a drag and inconvenience.. The Valet Service, was again, easy, efficient, very professional and so helpful. In fact, the thing I remember most about the Valets were their smiles and ready-to-help attitudes--it made the visits to a Service Center pleasant. I never thought I’d use the word “pleasant” to refer to a service department. And lastly, again, Connor has been great. Great to talk to, helpful in isolating problem and coordinating getting them fixed. And thank you TOYOTA ROSEVILLE for the use of LYFT so I could take care of other things while the work was being done instead of feeling stuck in the waiting room. Your Quality of Service matches the iconic quality traits of the vehicles you manufacture and make me a proud and happy owner of my second Toyota Tacoma. Thank you!

Michael was great. Great service fast had me in and out quickly! Thank you!!