I brought my 2020 tacoma in because while driving it seems to pull to the right more than it should. Toyota adjusted the alignment but it does the pull to the right even after the service. I understand that Toyota says the alignment is in spec but I feel there is still something wrong. Maybe it's a brake caliper or bad hub but I don't feel like the way its drifting is normal, I think it's more pronounced than the normal slow drift to the right the manufacturer's build in. While driving I'm noticing I have more pressure with my left arm to keep the truck straight than I do with my right arm, if that makes sense. Not sure how to proceed.
7/9/2020
David P. VERIFIED CUSTOMER
Very Satisfied.
7/9/2020
Beth S. VERIFIED CUSTOMER
Both service individuals involved provided exceptional customer service
7/9/2020
Michael Z. VERIFIED CUSTOMER
Molly was fantastic and explained everything I had questions about. Very personable and helpful.
7/9/2020
Patsy H. VERIFIED CUSTOMER
Apparently someone over booked service appointments. I had to wait there for three hours.
7/9/2020
Filiciano F. VERIFIED CUSTOMER
Kyle and his partner Cory have always served me well. They are both friendly and very professional in their customer service. I always ask for them when I schedule a service.
7/9/2020
Ted A. VERIFIED CUSTOMER
If I were to recomed an improvement it would be with the valet service. I waiTed A
7/9/2020
Narong/Jareerat S. VERIFIED CUSTOMER
Austin she is very kind and nice perfect service,love her
7/9/2020
Craig T. VERIFIED CUSTOMER
Steve is the best! A true professional.
7/9/2020
Allison W. VERIFIED CUSTOMER
Quick, efficient, friendly service. Appreciated the help.
7/9/2020
Sharon B. VERIFIED CUSTOMER
Efficient,friendly and didn’t try to sell me anything.
7/9/2020
Yvonne R. VERIFIED CUSTOMER
He did a great job I hope that you fix that transmission problem
7/9/2020
Carlos F. VERIFIED CUSTOMER
Thank you for your attention.
7/9/2020
Gary C. VERIFIED CUSTOMER
Barbara was extremely helpful and pleasant.
Gary M. Chambers Sr.
7/9/2020
Lisa C. VERIFIED CUSTOMER
Chris was great. Getting my car in a timely manner on a hot day didn't happen. There was lots of confusion and not just with my car. More training or an updated process might be needed.
7/9/2020
Candy C. VERIFIED CUSTOMER
I think you’re clients who are waiting for their
Vehicles should be offered cold bottles of water
Or non alcohol Drinks bags of crackers or chips
Like Knistles it does make you feel welcome and
The time flies by and TOYOTA can surely afford it.
YOU ASKED ME!
7/9/2020
Larry E. VERIFIED CUSTOMER
Great concern for customer satisfaction. Thank you.
7/9/2020
Merrin W. VERIFIED CUSTOMER
Appreciate getting in and out quickly and everyone wearing masks. Chris was courteous and helpful.
7/9/2020
Alan S. VERIFIED CUSTOMER
Michael was good. When I made the reservation, I was told service would take 1 hour. When I arrived, Michael apologized and told me it would be 1.5 hours. It turned out to take 2 hours
7/9/2020
Cathy B. VERIFIED CUSTOMER
Once again incredible service! So efficient and easy. Never care about getting my car serviced.