My Rav4 2018 vehicle key remote doesn’t work and when to service department twice but still they did not fix my problem and problem is as is it same like before now I have to go again this is my 3rd trip to Roseville toyota service department..
Problem is not as look hard but mechanics don’t want to fix it ...
11/20/2020
Robert M. VERIFIED CUSTOMER
Very efficient!
11/19/2020
Linnelle B. VERIFIED CUSTOMER
It took 50% longer than I was told it would.
11/19/2020
John W. VERIFIED CUSTOMER
He was great and provided an accurate assessment of issues.
11/19/2020
Bonnie S. VERIFIED CUSTOMER
Payton is wonderful He is always very kind and I am very happy with him!
11/19/2020
Sarah R. VERIFIED CUSTOMER
Would be nice in future to talk to the mechanic when needed. I only had tire rotation this time.
11/19/2020
Linda K. VERIFIED CUSTOMER
Toyota in Roseville works very hard to help its service customers. All Toyota employees are focused on helping thei customer. I have a few observations though regarding your operation. First, your service reps work too hard, each one is expected to do too much. I have seen that in many of your reps. Perhaps spreading appt. times out or something. Second, whoever moves cars around the lot needs to be super careful about denting cars. As a customer, I see how hard you work for us and appreciate that. I want success for your company.
11/19/2020
Jamal R. VERIFIED CUSTOMER
I was very pleased that Austin was able to expedite the recall repair while I waited.
11/19/2020
Ar L. VERIFIED CUSTOMER
Honestly, the only thing i had a small issue with was that i had a hard time contacting someone for an appointment...
11/19/2020
Florencio C. VERIFIED CUSTOMER
Great Service time frame was fast in & out.
Will continue to Service my Vehicle ???? in Roseville Toyota ????
11/19/2020
Jim B. VERIFIED CUSTOMER
Austin was extremely helpful and the upmost professional.
11/19/2020
William B. VERIFIED CUSTOMER
Process for picking up vehicle not smooth because we used early drop off and didn’t have an advisor assigned to us which you required. Also maintenance reminder on dashboard wasn’t reset so we had to figure out how to do it. Shouldn’t have to spend that time
11/19/2020
Linda-Lauren W. VERIFIED CUSTOMER
I’m so thankful if Chris , for helping us through our last visit to Toyota. I will always bring my Toyota’s to Roseville. I have bought 3 Prius’s from TRoseville Toyota. I am very happy with this company. Thank you again Chris for you help and knowledge of our Prius.
11/19/2020
Javier D. VERIFIED CUSTOMER
Kyle was very quick to process the maintenance request and get me on my way Wednesday morning.
11/19/2020
Jonathan W. VERIFIED CUSTOMER
Great service. Fast and friendly.
11/19/2020
Lucille M. VERIFIED CUSTOMER
From the drive up to the service advisor. Everyone was super friendly & helpful. They all greeted me & made me feel welcome. My service advisor Conor Egan was fantastic & understanding. I only service my car at roseville Toyota. Keep up the fantastic wk. Job well done Conor!! God bless.
11/19/2020
Robyn H. VERIFIED CUSTOMER
Cory is always so helpful and always keeps me update on the progress of my car which why will only go to rid Toyota dealer to get work done on my car. Thank you for all your hard work and dedication.
11/19/2020
Nathaniel V. VERIFIED CUSTOMER
I had an issue with the blower “blend door” not opening and closing on my 2015 Toyota Corolla. I drove 30 minutes one way to get there and the Toyota technicians didn’t even take the time to look into the issue or bring up a diagram to look it the work needed, they just threw a crazy number (est $2,000) after 10 minutes of looking at my car at it saying they would need to disassemble the entire HVAC and said they would need to keep the car all day. I am a mechanical engineer by trade and was hoping to be able to rely on the dealerships knowledge and resources. Instead I was annoyed by their ignorance and disregard for my issue. I turned down the service offered and took the car home to begin my own research. After an hour I had removed the motor blower assembly and fixed the blending door, then took another hour to re-assemble this compartment. So I was extremely disappointed that Toyota was so far off of their estimate, and didn’t even take the time to look at the assembly diagrams to see what needs to be done. I guess my expertise is worth $1000 per hour so I’ll be doing all my own maintenance/troubleshooting on my car from now on. This dealership is not worth my time.