Roseville Toyota Auto Repair Service

I always appreciate the expert advice provided by Chris Martinez. He is skilled, professional and courteous.

Great Customer Service

Alexander did a great job, thank you Jim Reilly

Fast, friendly and knowledgeable, just perfect!

Samuel Vega was Fantastic to work with, communicated all my options on How to take care of my 1999 Camry so it would pass the smog test

The service got done quickly. I got reminder that the service is done and I can come and pickup my vehicle.

Always excellent care!

Mike was fast, friendly, and professional. I could tell he was smiling behind his mask. Staff members like him are what keep me and my family coming back. Thank you, Mike.

Good service

I liked everything the car did well communication at the highest level professionalism at the highest level Thank you very much

Timely & excellent service

A quick and easy appointment

Very good service!!!

Derek was fantastic ! Professional, polite and a man of his word ! He deserves a raise

Molly was super nice and friendly and answered all my questions.

Another seamless experience at Roseville Toyota! It's such a pleasure to deal with everyone there. Sam was perfect! Many Thanks, Karina Woodland

Fast, efficient, and thorough

Very datisfied

Appointment was on time and the service was done quickly Alex was ready when I got to him and called me when the car was finished He also scheduled my next appointment

I share these comments in hopes that they are helpful for your process moving forward. The check in to the service valet was slightly confusing. I was given no instructions on where exactly to take my car or given any expectation of how long it would take to drop the car off. The employee who received me walked away after checking a couple boxes on a clipboard so I eventually stepped out of my car to try to get someone’s attention of what to do next. Another employee showed me to the office outside and told me to wait to be checked in. I waited there for 15 minutes then eventually walked out to the valet again. Another employee asked what I was doing to which I replied waiting for someone to check me in. They seemed confused as to why I was standing there and sent me to the main office. I entered the main office and again was met with confusion as to what I needed. Eventually another employee filled out my paperwork and sent me off. When I returned to retrieve the car I was met with a very similar process. I think there are a couple processes that would help streamline the process as well as make it an enjoyable experience for the customer. Hopefully these events will help your team focus on helping the customer feel valued and cared for in the future. Thanks!