Roseville Toyota Auto Repair Service

I am very pleased with Roseville Toyota, and the excellent customer service provided by Michael North.

Been treated so well over the last 15 years! Many thanks to all those that make service such a pleasure.

I requested to have a key FOB programmed and volume knob be installed to my vehicle (it had been broken & missing prior to my visit). When I made the appointment for service I spoke to the parts department to order the volume knob so that when I brought the vehicle to its regular maintenance (04/13) it could be done on the same day. The parts department later that day (04/13) (after I dropped off my vehicle) called me to inform me the volume knob is there. I mentioned to him my vehicle was already there and had communicated to my service advisor Paul K. & Steve (partner) to have that installed. Then I received a call from Steve informing me about additional things the vehicle needed. I declined 2 of the 3 things he suggested to be done. After a while I received the call my vehicle was ready to be picked up. When I arrived Steve said the volume knob could not be installed with the condition the media center is in and if I wanted to get it installed it would be an extra $1,000. The key FOB was not programmed or installed. Paul was there and we figured it to be a miscommunication between him and I. I said key FOB, and he heard extra KEY. At arrival I did receive the extra key, although that is not what I asked for. Since what I asked for hadn’t been done, they said it would be another hour and 1/2 before my vehicle would be ready. The FOB was programmed and installed but the passenger door doesn’t lock or unlock. It has to be manually unlocked/locked. Where I’m unsatisfied is the lack of communication about the volume knob. I was charged for a part (volume knob) I have no use for. I would’ve really appreciated some communication about the knob not being able to be install unless the price of the service today being increased. However with the key FOB, it seems like it was done in a hurry to get the customer out of there and onto the next.

Rachel was very professional with her service

It seems that all Toyota’s get an oil change every 10 thousand miles. My car is a Yaris, it’s oil has to be changed every 75000 miles. Every time I go for service I have to remind the counter person of this important fact because they don’t always plan to do an oil change ever time I take my Yaris for service

Paul Rocks because he knows how cars work.

The only think I was disappointed with was the price of the 6th can of oil!

Very satisfied.

Meredith was perfect - efficient and polite.

Derek is always professional and kind.

Paul was very knowledgeable and helped me find the best solution for me. I was very pleased with the service I received today- thank you! Helena

He got all the maintenance needed done in the timeframe I needed plus got me in a rental while I waited, thank you!

Chris was great and very helpful throughout the experience. However this is my 3rd or 4th instance where the service department at Roseville Toyota has incorrectly fixed my truck, causing issues and requiring me to take it back. This was the most severe out of all cases as it broke down on the road while driving. I’m not sure why they mess up every time but from now on I will be taking my truck to Auburn Toyota for future maintenance and fixes that don’t relate back to Roseville Toyota.

Great job guys. Super friendly and informative.

Molly is the best of the best!!!!

Derek is always informative about what needs to be done to make my vehicle run efficiently. The here is never any pressure from him. And, he always has a positive attitude.

Great service and support

Long story, inolving my CD player IN THE PAST. HOWEVER,and on THIS, my new, most recent visit: Your representative ALEX was fantastic, outstanding, courteous, professional, efficient & effective in everything. ALEX is a superior, knowledgable & helpful representative, both on behalf of Roseville Toyota & humanity itself. This similarly applies to the lady at the service desk (I don't recall her name, but she was sitting at the desk for "Paul", as well as the ladies at your cashier's desk, and finally: the very courteous ladies at the coffee & snacks "waiting area". Everything went smoothly & very well, & this was a great service experience in all ways. Gratefully yours, Barry B

Good customer service but it take to long 1:30 mins for an oil change. Thanks

Professional knowledgeable