Jose is parts was rude, condescending and impatient. That was in person. On a call a few days prior the person I spoke to (same voice as Jose) was also rude and impatient. Service today was terribly and unacceptably slow. I made an appointment for 11am. All they were doing was putting tires on new wheels. I didn’t get out until 3:30. I drove all the way from Arizona to have terribly slow service. Javier was pleasant and good to deal with. Jose was terrible
2/27/2022
Paige W. VERIFIED CUSTOMER
I had a appointment for a oil change at 10am. He said it would take 2 hours.
2 hours for a appointment… I waited the 2 hours and finally asked about the status of my car and it had seemed to be done for awhile and the paperwork just needed to be processed someone else had to help me. At 3pm received a text message saying my car was done. If I had not asked if my car was done was he really going to make me wait until 3pm to get my car back?
2/27/2022
Amir K. VERIFIED CUSTOMER
Very fast service
Thanks
2/26/2022
R.C J. VERIFIED CUSTOMER
I noticed a labor charge of $576.00 for my service. I asked Robert how many hours it took to do the repair. Robert told me 2 to 3 hours. That averages out to about $192.00 per hour? Please explain?
2/26/2022
Pushkar G. VERIFIED CUSTOMER
I am very satisfied for service attention response so excellent
2/26/2022
Gary M. VERIFIED CUSTOMER
They had my truck go a week it came back very dirty
It leaked some oil in my driveway
We bought 6 new trucks let’s just say it’s not the Toyota company it used to be
2/26/2022
Damon S. VERIFIED CUSTOMER
Javier was very helpful
2/26/2022
Lisa N. VERIFIED CUSTOMER
Q is the best! ????
2/26/2022
Kathleen S. VERIFIED CUSTOMER
Thanks to mauz . I really appreciate the level of service he provided
2/26/2022
Douglas G. VERIFIED CUSTOMER
Fast and efficient service. Thank you.
2/26/2022
Josefina M. VERIFIED CUSTOMER
There has a couple hiccups along the way but the service advisers took car of me at the end.
2/26/2022
Janel U. VERIFIED CUSTOMER
Great service. Quick and easy!!!
2/26/2022
Derek F. VERIFIED CUSTOMER
Was a very quick, easy, friendly process. Thank you john
2/26/2022
Edward B. VERIFIED CUSTOMER
Thank you.
2/26/2022
John B. VERIFIED CUSTOMER
Good job
2/26/2022
James A. VERIFIED CUSTOMER
Karina did an excellent job
2/26/2022
Manuel A. VERIFIED CUSTOMER
Everything was good ..
2/26/2022
Lian H. VERIFIED CUSTOMER
I appreciate Mr.Farr. He understands I am on a fixed income. I love my Sienna and am grateful to NormReevesToyota for helping me keep my van serviced and road safe. I am saving to get all that work done. Wondering why the steering is leaking and needs expensive work twice with only 78,000miles. Mr Farr is an asset to your dealership.
2/25/2022
Daniel M. VERIFIED CUSTOMER
Robert, a total professional
2/25/2022
Callian C. VERIFIED CUSTOMER
Very professional. Kept me informed throughout the entire time.