He was very professional, my truck came out on time.
7/1/2022
Esmeralda S. VERIFIED CUSTOMER
Very outstanding helpful with all my questions I had ,very polite
I will definitely visit this location again.
7/1/2022
Jennifer W. VERIFIED CUSTOMER
Javier is (and always has been) a considerate, respectful, and knowledgeable service advisor. He listens to my concerns and always facilitates service for my vehicle in a timely fashion and without hassle. Thank you, Javier!
7/1/2022
Kerima T. VERIFIED CUSTOMER
I’m happy with service
7/1/2022
Lucy R. VERIFIED CUSTOMER
Wonderful service
6/30/2022
Emily (Prius). VERIFIED CUSTOMER
I bought both of my cars at your dealership and have faithfully brought both cars for service for about 15 years. I am now looking for a new service provider. I realize much has changed due to the pandemic, but service has deteriorated significantly to the point of extreme frustration. Providing information to a customer is basic. I should not have to play 21 questions to understand the issue with my car and options available. I have lost trust and will take my business elsewhere.
6/30/2022
Patricia B. VERIFIED CUSTOMER
Your service is improving since the takeover
6/30/2022
Cresenciano D. VERIFIED CUSTOMER
The service was good and service advisor was knowledgeable and friendly.
6/30/2022
John B. VERIFIED CUSTOMER
Maintenance appt. was fine.
Finding out that my new maintenance contract was good for only 2 more years instead of the four years that the service staff promised me was NOT fine. The 'product' was grossly misrepresented! I will no longer be doing business with Norm Reeves & friends.
6/30/2022
Jessica R. VERIFIED CUSTOMER
Great service
6/30/2022
Haley C. VERIFIED CUSTOMER
I love the online portal and how easy everything was to understand. I really liked that I had to approve any additional charges before they were made. The service was very fast and everyone was friendly and helpful! Definitely one of the best experiences I’ve had at any Toyota dealership!
6/30/2022
Jacqueline T. VERIFIED CUSTOMER
I was satisfied with Robert Farr’s services for my car today
6/30/2022
Jonathan G. VERIFIED CUSTOMER
Yes I was very happy with the work on my car!
6/30/2022
David S. VERIFIED CUSTOMER
Does the right thing. Doesn’t push unnecessary repairs just to help the bottom line of the company. Cares about the customer and their repeat business.
6/30/2022
Maria O. VERIFIED CUSTOMER
The personal were very kind l just miss that in your location don’t have the car wash service like others dealers ???? jaja
6/30/2022
Nancy B. VERIFIED CUSTOMER
Javier is the best.
6/30/2022
Joko H. VERIFIED CUSTOMER
Estimated time provided to me for an oil change was 2 hours and my vehicle was not ready for 3.5 hours. I had to rearrange my work and childcare schedule due to this.