Norm Reeves Toyota of San Diego Auto Repair Service

Very helpful.

Q was not there even though when I made the appointment I specifically asked if he would be there. I did not receive the evaluation sheet and I tend not to have the same confidence with other service managers. Always try and sell me expensive services.

Very efficient attention

Jessica was knowledgeable and on top of contacting me about my car.

Made an appointment online and was not helped for another 30 minutes while I waited in my car. No shuttle available so I had to uber to my next destination, felt more inconvenient to be there than convenient.

Yes, she was nice and very helpful! Thank you so much! Angel and Eleanor S

John was lagging in the mornings. Late and everything else was ok

thank you

Robert was quick and efficient. Answered all my questions and responded to inquiries quickly.

Fast courteous service; all points of service explained. Thank you

Great service

No complaints. All went as John had stated and waited exactly two hours. Thanks everyone.

Great service quick response. Able to get car serviced quickly.

Robert was great, helpful and knowledgeable.

They always do a great job!!

Very helpful. Realistic with wait time. Easy to work with, and friendly.

Javier is the best.

I am grateful that the team fixed a few annoying things on my vehicle especially the popping sound in the driver's side door. My bumper, which was replaced last year, has some very noticeable paint residue. Hoping it will come off with a good washing. Overall, I was satisfied with the service.

John was efficient and attentive to my needs. It was a pleasure working with him.

Thanks for asking for feedback because a couple thing really bothered me about your dealership. I Was generally satisfied with my interactions with sales and finance. Then a few days later I got an email saying they were ready to apply the Repel coatings. I was unaware that it had not been applied before I took the Tacoma home. So instead of leaving on my first trip to the mountains that day, I changed plans to spend 1 hour driving each way and 4 hours at the dealership to get the coating done. Why didn’t that get done before I picked it up or again when I came back the next day to pick up my car left in the parking lot? That was day wasted. While getting the coating the rep said when I got my new camper shell painted it got paint overspray all over the truck so they were going to have to buff it out but weren’t going to charge me. Well the shell was not painted so any overspray came that way from you guys. Now I wonder what an extra buffing has done to the finish. Also when I asked about the app for the car I was assured by finance it was forever and now I see it is only a 1 year trial. Finally, I heard something rattling around in the sunroof area and found a loose bolt rolling around. Could not see any others like it or where it came from so perhaps just sloppy manufacturing. You should provide the app for me for lifetime and comp me a day of my time worth of service ($1,000) for the hassle of coming back for my $3000 protective coating which was not disclosed that I’d need to come back for. Jonah L