I bought this car around December and the next day I started hearing noises when I reversed and intermittently for the next 2 months. Unfortunately, due to my busy schedule it took me ~2 months to get it checked out at the dealership. When I got to the dealership and told the worker about the noises I heard he said it was probably nothing and I should go home and bring it back if it happens all the time but I insisted it be inspected. Unfortunately it was found the break pads need to be replaced. I am disappointed I was sold a nearly brand new vehicle with 5000 miles on it with faulty break pads. It is a big inconvenience having to not only get this checked out but I have to come back in a month to actually get it replaced. It is just very disappointing and inconvenient and I wouldn’t have expected this from not only a new car that I bought but also Toyota as a dealership. The metal on metal sounds started immediately the day after I bought this car when I was reversing so it is very unfortunate this wasn’t properly inspected before I bought this vehicle.
- Hayley F
2/18/2026
Ruben L. VERIFIED CUSTOMER
Joshua attended my concerns,questions and comments for my car situation and service. Both in english and spanish.
2/18/2026
Scott R. VERIFIED CUSTOMER
Everyone I interacted with was very nice and professional including Jessica, my service representative and Jorge the shuttle driver. I could not be more pleased with the service I received.
2/18/2026
Stephanie P. VERIFIED CUSTOMER
Efficient and polite service!
2/18/2026
Fermin P. VERIFIED CUSTOMER
Very good service
2/17/2026
Julie Santa. VERIFIED CUSTOMER
It was a very busy day at Toyota service department. I received the best service. Professional and so accommodating.. very satisfied with the service on my vehicle.
Thank you Angelo and team
Julie Santa C
2/17/2026
Jose S. VERIFIED CUSTOMER
Thanks to Jashua he was able to address my request right away. Thanks for the customer service I was provided by Jashua.
2/17/2026
Donna K. VERIFIED CUSTOMER
Angelo was very professional and helpful from the time I left my car to go to the waiting room until my car was ready.
2/17/2026
Wesley H. VERIFIED CUSTOMER
He was great to work with!
2/17/2026
Jennifer D. VERIFIED CUSTOMER
Rosalina has always been so very helpful. She goes above and beyond to ensure that I understand what is going on with my car and how things will proceed. I really appreciate her friendly attitude and super knowledgeable demeanor. She is an asset to Norm Reeves Toyota!
2/17/2026
Jennifer R. VERIFIED CUSTOMER
Service was quick and my technician was friendly and helpful.
2/17/2026
Cesar O. VERIFIED CUSTOMER
Great service as always, Rosalina was very professional and helpful
2/15/2026
Charles V. VERIFIED CUSTOMER
Good service ????
2/15/2026
Matthew T. VERIFIED CUSTOMER
Great service. It's easy for someone to say that they will provide great service, but another to actually follow through. You have earned my trust and I greatly appreciate your dealership! I will highly recommend you to anyone I know that is looking to buy a vehicle. Thank you.
2/15/2026
Hajira J. VERIFIED CUSTOMER
Joshua was great! Unfortunately, my car is still not fixed after paying $700.
2/15/2026
Ethan D. VERIFIED CUSTOMER
Fast service, honest, friendly
2/14/2026
Collis B. VERIFIED CUSTOMER
Great job
2/14/2026
Dao P. VERIFIED CUSTOMER
Good. Good. Good…..
2/14/2026
Kenneth N. VERIFIED CUSTOMER
Robert got the vehicle oil change and safety recall work in two vice three hours as initially estimated. Great Job!