Q really is pleasant and helpful
Wouldn’t go anywhere else
3/31/2025
Evaristo Casimiro. VERIFIED CUSTOMER
Q was great! He explained everything and answered all my questions. It's refrehing to have friendly customer support and honest advice. Thank you Q!
3/31/2025
Charles B. VERIFIED CUSTOMER
Thanks
3/30/2025
Jamie S. VERIFIED CUSTOMER
Joshua was very friendly and welcoming.
3/30/2025
Fernando R. VERIFIED CUSTOMER
Deena was excellent! Very knowledgeable & strong customer skills
3/30/2025
Gregory B. VERIFIED CUSTOMER
Q takes great care of me and my Toyota!!!
3/30/2025
Leo W. VERIFIED CUSTOMER
Q is the best. I always look for Him through the years that I have been involved with Norm Reeves in fact I bought my first four Toyotas back in the Rose Toyota days.
3/30/2025
Rosa Elisa. VERIFIED CUSTOMER
Depicting being as busy as is was the employees that were out there we very polite and professional.
3/30/2025
Sam B. VERIFIED CUSTOMER
Cost of replacing cabin filter out of line. Your price $83. My DIY price $25. Rethink pricing on service items that can easily be done by a layman.
3/30/2025
Raquel Gomez. VERIFIED CUSTOMER
When I arrived I noticed the gentleman trying to upsell . I understand, however, I advised him I was coming in for a tune up and that is all . I noticed the change in his demeanor after that . I arrived before my appointment time which was at 1 pm . I was given a time of 4 pm . I requested the shuttle and he said to go sit . Then after 30 mins I asked about the shuttle and he said “oh he came and then left, now he’s at lunch “ my kids and I had to walk to find something for them to eat . The car wasn’t ready when promised and no updates were given . I was disappointed with the service people provide when they see someone who isn’t wanting to spend thousands of dollars . Like if I go to just get my oil change to the dealer is that a bad thing? I like my car to have Toyota parts and that’s why I go but the customer service today was sad . Made me feel poor
3/30/2025
Eva S. VERIFIED CUSTOMER
Yes I do satisfied with all the job done in my car. I'm grateful with my advisor Q.
3/30/2025
Jessica A. VERIFIED CUSTOMER
Denise, for the second time did a great costumer service thanks Denise lLopez
3/30/2025
Jonathan M. VERIFIED CUSTOMER
Yes, Q Holt was helpful in coordinating the needed repair. I appreciate the skilled work of the mechanics. The shuttle driver made transportation back and forth easy.
3/30/2025
Dawn A. VERIFIED CUSTOMER
Excellent Service
3/30/2025
Katie P. VERIFIED CUSTOMER
Karina was a delight—she explained every detail of my report and was kind. Thank you, Karina!
3/30/2025
Xu L. VERIFIED CUSTOMER
Our oil change took over 2 hours with an appointment, and did not receive an update by text or phone call in that entire time.
3/29/2025
Evan C. VERIFIED CUSTOMER
Sheena and Denise were so helpful and polite it was great working with them! I was in and out and really felt the great customer service energy. Thank you guys!
3/29/2025
Laura D. VERIFIED CUSTOMER
Denise made everything a smooth process. She greeted me, as soon as I drove up, answered my concerns, stayed in communication with me while my diagnostic was being performed, and gave me an explanation to better understand the diagnosis. She facilitated getting me a rental car, so parts could be ordered and car was ready the next day. Denise and the Toyota dealer are very efficient, and I will be utilizing their services again!
3/29/2025
Rory P. VERIFIED CUSTOMER
Denise was very helpful and kind.
3/29/2025
Benito O. VERIFIED CUSTOMER
Llevé mi troca a las 8:00 de la mañana y me lo entregaron hasta las 2:00 de la tarde