I went in for an oil change and come to find out that my oil pan cover wasn’t put back properly and was missing screws to hold it in place. Which caused it to start hanging from underneath the car and scrapping on the ground. How are we unable to successfully complete a job as simple as an oil change, this is unacceptable. Now I have to continue to drive without an oil pan cover or if so continue to drive with it scraping. What if I needed something more severe like new brakes or new tires ? Will the tires be bolted on right now? Or will I need to worry about my wheel flying off while driving. I want to continue to service with you guys but this needs to be accounted for immediately. Thank you.
2/26/2026
Melissa S. VERIFIED CUSTOMER
Always a great experience...
2/26/2026
Florine B. VERIFIED CUSTOMER
Manny was very welcoming and very honest about the time it may take for my recall on the software update. Appreciate the quickness of getting that done. Thanks Manny.
2/26/2026
Victoria M. VERIFIED CUSTOMER
I did not have an appointment and George Raygoza got me in right away. My wait time was barely an hour and I was out the door. I really appreciated his help. Thank you for taking care of my maintenance issues. Victoria M
2/26/2026
Tennel C. VERIFIED CUSTOMER
Yes very satisfied and In-N-Out
2/26/2026
Salvador A. VERIFIED CUSTOMER
They damage my vehicle
2/26/2026
Joachim-Anne A. VERIFIED CUSTOMER
Robert was very informational during my appointment and helped me with any questions asked. He is a very kind and welcoming person!
2/26/2026
Travis P. VERIFIED CUSTOMER
5 stars
2/26/2026
Michael C. VERIFIED CUSTOMER
He is my go to guy whenever Icome for repair. Honest and always explain before and after. I would recommend him to everyone that i know.
2/26/2026
Eduardo B. VERIFIED CUSTOMER
The service was very good, Mr. Robert González was very professional and friendly.
2/26/2026
Erika H. VERIFIED CUSTOMER
Very fast service
2/26/2026
Fernando O. VERIFIED CUSTOMER
Service was fast, clear, and well explained. Can't ask for much more than that.
2/26/2026
Contance S. VERIFIED CUSTOMER
Julie knows her job well very professional they did the tune on less time thank you
2/26/2026
Cassandra K. VERIFIED CUSTOMER
Robert was very responsive, professional, kind, and went above and beyond to ensure that my experience with Honda Cerritos was a positive one! I’ll be back for any future issues with me car.
2/26/2026
Melissa H. VERIFIED CUSTOMER
Absolutely love and trust Norm Reeves Cerritos Honda service center! Julie is quick and knowledgeable when it comes to keeping you up to date on service and is extremely helpful via push notifications on when your oil change is due and getting you in for service.
Massive shout out to Anthony who took the time to thoroughly check out and solve the issue I was having with my Apple CarPlay via wireless dongle.
Thank you Mike for having such a wonderful team and providing such a great experience for what others may dread.
Norm Reeves Cerritos Honda Center, you guys rock!
2/26/2026
Nataly P. VERIFIED CUSTOMER
Julie was very polite and communicated all details.
Thank you
2/26/2026
Sydney H. VERIFIED CUSTOMER
I did not have an appointment so I appreciate that he got me right in. He was thorough and helpful and had me on my way in the time stated. Thanks!!
2/26/2026
Nery P. VERIFIED CUSTOMER
Joseph Vargas was great! I will definitely be coming back here and ask for him every time.
2/26/2026
Karen S. VERIFIED CUSTOMER
Jonathan Romero was very professional and courteous.