Thanks Javier Peña for the service. He was pleasant to talk to & service was delivered on time that was told.
1/14/2026
Jeffrey S. VERIFIED CUSTOMER
Mike is the best
1/14/2026
Myrria B. VERIFIED CUSTOMER
Professional, customer service. Fast,efficient & knowledgeable about service required.
1/14/2026
Arturo A. VERIFIED CUSTOMER
Leo’s communication was excellent as well as his customer service. He explained the issue with my car in very understandable terms. The work was done quickly and at a relatively reasonable cost. Will definitely return for future issues.
1/14/2026
Eunice S. VERIFIED CUSTOMER
Everyone was really friendly , great job Honda ????
1/14/2026
Zelga D. VERIFIED CUSTOMER
Julie Canales is honest and trustworthy.
1/14/2026
Alma L. VERIFIED CUSTOMER
Todo. Bien gracias excelente atención por
Leo. Lazcano
1/14/2026
Rosa N. VERIFIED CUSTOMER
I was satisfied with the service given by Leo Lazcano. I came to him again because he knew the issue with my car and found the possible solution to my problem. I am grateful for his service and will get him to service my vehicle when necessary. Trust is important.
1/14/2026
Christopher C. VERIFIED CUSTOMER
Leo was a through, efficient, and a pleasure to work with!
1/14/2026
Breanna R. VERIFIED CUSTOMER
I don’t think $189 was the original price for reprogramming my system on my car
1/14/2026
Jaelyn O. VERIFIED CUSTOMER
Great at keeping me updated
1/14/2026
Steve R. VERIFIED CUSTOMER
Very good customer service
1/14/2026
Syed H. VERIFIED CUSTOMER
Complete satisfaction
1/14/2026
Russel G. VERIFIED CUSTOMER
Excellent customer service (Oscar)
1/14/2026
Ariane A. VERIFIED CUSTOMER
My advisor Trevor R. exceptional service!!!Despite last minute appointment, the process was efficient, expectations were clearly explained, and the service was completed quickly and as promised. This is the level of customers truly value.
1/13/2026
Norma A. VERIFIED CUSTOMER
I want to thank you both gentleman for helping me with the dead battery on my mom’s car. And also the two ladies from the service department that helped me get my car in immediately. I appreciate you all from the bottom of my heart! I was so stressed I’d have to leave my car overnight somewhere else to diagnose the problem. Thank you all again
1/13/2026
Ricardo M. VERIFIED CUSTOMER
My representative was very helpful, very knowledgeable and very professional.
1/13/2026
Lucila B. VERIFIED CUSTOMER
Jonathan was super helpful and professional.
1/13/2026
Burton C. VERIFIED CUSTOMER
Was Disgusted by the lack of service and professionalism by Miguel Cabrera. He was ready to just pull my car out of the service area due to his lack of customer service and professionalism. If it wasn't for Michael Vazquez who stepped in and saved the day I don't think I would ever return to Norm Reeves Cerritos ever again. I have bought all my Honda Accords from NR Cerritos since 1988. Never have I have such poor and disgusting service like I did today from Miguel Cabrera. If I ever see him anywhere near the service area or sales floor again I will take my business elsewhere!. I thank Michael Vazquez for stepping in and making things right. True professional and definitely understand why he is in the position he is in. Why you have Miguel Cabrera working for you is a mystery! He lacks every possible skill need to serve customers!
1/13/2026
David K. VERIFIED CUSTOMER
Service was very efficient. They found some additional work that needed attention, so using their app was able to OK the work and everything was completed well within the time frame they had given when I checked in. I want my Honda to last and perform well so I appreciate when they advise me that more should be done. Good looking out Norm Reeves Honda Service Dept!