Julie Canales always provides us EXCELLENT customer service since we started taking our 2002 Accord to Norm Reeves. And she has done so through our 5 other Hondas.
1/10/2024
Rita H. VERIFIED CUSTOMER
Bryan Ortiz - everything was EXCELLENT.
Thank you
1/10/2024
Demirew Y. VERIFIED CUSTOMER
The care & service I received from Mr. Jonathan Romero was excellent. The car was repaired & done quick. I am extremely satisfied. I wish Mr Jonathan Romero best in his career. And also, the honda service department is outstanding including the call center for the service to get appointment.
1/10/2024
Joanne T. VERIFIED CUSTOMER
I appreciate the service and follow up email.
1/9/2024
Vandana P. VERIFIED CUSTOMER
He is very knowledgeable and always takes care of the problem and answers the question
1/9/2024
Arturo S. VERIFIED CUSTOMER
Thankful for the professional and exceptionally Customer Service of Rep Bryan Salas he was beyond and very attentive.
On the other hand, the waiting times of so many hours was unacceptable and at the end the work alignment on my vehicle it was not finished because supposedly the alignment machine was not properly working because it was new and the foreman wasnt in the premisis so I had to go to another Honda dealer to complete the work.
Thank you for everything.
1/9/2024
Betty K. VERIFIED CUSTOMER
My only issue is the oil reset button wasn’t done so the light is still coming on. I have a group to meet on Wednesday so will stop by on the way to have someone reset. Thank you
1/9/2024
Afkham N. VERIFIED CUSTOMER
Satisfied
1/9/2024
Nora C. VERIFIED CUSTOMER
I was surprise that it was done fast, they did more then i expected . I really thought the car would be there for 3 days.
But no,
Thank you
1/9/2024
Phikun H. VERIFIED CUSTOMER
They did good job
1/9/2024
Norma S. VERIFIED CUSTOMER
Worse experience ever, Bryan Salas was no help, the issue was not fix and I paid $450 .. I had to tell them that tires were in need of air after a tire rotation??? The same alert is still on the dashboard, he is telling me that is for future maintenance really, first time I get a future message.
And I had to go and ask him to go check on the mechanic after I brought the Pilot back he ask another person to take the paperwork to the mechanic. I try to ask for the supervisor but apparently he was not there. I will be calling tomorrow for sure.. service was horrible.
1/9/2024
Jennifer H. VERIFIED CUSTOMER
Trevor provides Excellent customer service! I’m very happy with the service provided today by Trevor .
1/9/2024
Jae W. VERIFIED CUSTOMER
Excellence Award
1/9/2024
Maria P. VERIFIED CUSTOMER
He is always very helpful thank you
1/9/2024
Everett F. VERIFIED CUSTOMER
Brian treated me very well, he was very helpful, and provided OUTSTANDING customer service. Hope to see him again in the future!!
1/9/2024
Reynaldo P. VERIFIED CUSTOMER
Leo was very helpful and extremely knowledgeable.
1/8/2024
Eloy R. VERIFIED CUSTOMER
Very helpful and informative
1/8/2024
Linda B. VERIFIED CUSTOMER
Thanks GOOD ????
1/8/2024
Tammy W. VERIFIED CUSTOMER
All was fine. Thank you
1/8/2024
Omar S. VERIFIED CUSTOMER
1 The day Joseph was supposed to call me happened to be his day off really?
2 The cracking I hear under my car decreased by did not disappear.
3 I was informed that my car was leaking engine and transmission oil whit no further explanation of why this happened or how it got corrected.
4 when I picked up my vehicle they just brought it to the exit line and left it there without letting me know or talking to me about the service done. No one spoke to me which I find very unprofessional and rude.