Norm Reeves Honda Superstore Cerritos Auto Repair Service

Exelent

Great service provided.

Not satisfied with service.

Was great customer service

It was recently called to my attention that Honda had extended the warranty on the headlights on my 2016 Honda Accord. Shortly thereafter my drivers side headlight went out. When we brought it in to have it fixed I didn’t realize that they’d only change that one. My car looks terrible, one brand new one and the other lens cover is totally fogged over….really, sooo stupid. I think you could do better!

Hi, I was not completely satisfied with my visit yesterday. I went in with 3 concerns but was only able to get two done because each diagnostic was 169.00 each. I went with only one which was my main concern . I filled my gas tank and I noticed that the gas was leaking from the rear tire. I tried to explain but they said they had to run a whole test. So a few hours later I waited patiently they couldn’t find anything but I still had to pay for one hour of labor. The representative told me if it happens again to bring it back. So after I went to fill up my gas tank and it happened again where it spilled the gas near the back tire, this time I caught it on video . I looked closer and I noticed that there is a reservoir inside the gas tank to let go of the excess gas. I wish the mechanic and the advisor would have told me that this was normal when the gas was topped off. I looked and saw that the reservoir was there for a reason. I paid 169.00 for something that I had to figure out myself and I feel that they should have told me about this feature before we had agreed in me paying the labor cost. I am not sure if the mechanic or the advisor were not Knowledgeable enough about the vehicle. I just bought the car from next door from the service area and I thought I could trust Honda with a simple question and not having to pay almost 200.00 for something that could have been explained at the beginning. If you have any further questions or would like to see the video , you can gladly reach out to me. I also called after filling up the gas tank to talk to the advisor and I left a message for him to call me and never received a call back. Thank you , Jose

Muy satisfaction con el servicio del Sr Manny Sanchez gracias gracias

It was a good experience. All employees were welcoming. From calling to make appointment to the car service. My car was ready by time promised. Very happy. Thank you.

Very Happy

Robert was very polite and friendly.. and got me in and out quickly. When I dropped off my car and when I picked it up. he assured me that everything would be checked that I had concerns about and it was. Thank you.

Excellent customer service. Thank you.

Aaron Oerez was very kind and helpful. He explained that my car needed to have 2 services done. He wasn’t pushy about having me do it and I like that he was professional and respectful with my wishes.

Thanh Sabatier and his Team did an Excellent service to my car!

Yes thanks to Aaron my car now accelerates properly as he explained the part that could be wrong with my vehicle and was able to fix it with a decent price Thank you I was very happy when I drove home ????

Thanh is awesome!????

Muy bien atendida por el señor Anthony ortiz

Michael Barr is a 7-star employee!

Great service, Trevor explained everything in the simplest terms which is something you do not see often. I’ll gladly return to do business with your company because of my experience.

It was a pleasure for me that I can count with persons like the ones that work on Cerritos Honda superer store I hope I can keep counting on your work team thank you

Service was great