Norm Reeves Honda Superstore Cerritos Auto Repair Service

Great customer service

Joseph was so friendly, helpful, and efficient. Thank you

From start to finish Ruben was on top of everything and I highly recommend friends and family to get their car fixed from your location but ask for Ruben! Thanks

had a great experience with Robert! From the moment he checked me in, he provided exceptional customer service. He was professional, friendly, and made the entire process smooth and stress-free. What I appreciated most was how he kept me informed regarding my car every step of the way. Clear communication and great customer care go a long way, and Robert truly delivered. Thank you for making the experience such a positive one! Thank you, Alicia

Thank you for double checking the air-conditioning system and since my car is 10 years old, I was worried that it would be more costly than to get a new car. It was costly to get it repaired, but you did give us a nice discount and my air-conditioning felt really good when I got in the car to drive it home. Thank you so much for your good service. We’ve been a customer of yours for probably 20 years!!

Yes completely satisfied thank you Manny Sanchez excellent service

Friendly, efficient and thorough service, thank-you.

I had a great experience at cerritos Honda George Raygoza did not only help me through the process he also was very professional and had a very good actitud all the time . My car was in and out. Thanks George!!

Mr. Vargas was rude and short with me right off the bat. Also he denied my warranty work for a safety issue on my 2025 Si. It has only 16k miles and the steering is getting stuck. The car was only driven 3 miles and you guys said you couldn't replicate the issue. Terrible service all around.

Horrible service, no updates, promised at 1 did not get it until 3

Great service. Clear, concise, and effective.

Excellent customer service

I usually work with Javier P., but he was off and Rueben helped me. He has very good customer service.

Trevor is amazing. He is always on top of things, kind, and truthful. Only advisor I trust with my car. Thank you for the wonderful service.

Leo never fails to amaze me with his exemplary customer service skills and clear and concise communication regarding any updates with my vehicle and what it needs. Thank you Leo!

the people that helped me we very kind and helpful

George Juarez is hands down one of the best service representatives I’ve worked with. This is my second time working with him, and once again he exceeded my expectations. He keeps me informed every step of the way, provides recommendations, and genuinely cares about making sure his customers are taken care of. His communication, professionalism, and attention to detail make the entire experience stress-free. It’s rare to find someone who consistently delivers such great customer service. Thank you, George, for always going above and beyond!

My son called the Service Department on Saturday, May 16, and spoke with a representative to confirm the price to replace the front and rear oxygen sensors on my HR-V. To ensure the right quote was given, he even provided the VIN number. He was told the cost to replace the front sensor would be $534 and he was told the part could even be covered under warranty. As a result, my son made an appointment for me to visit Robert on Tuesday the following week to replace the sensor. When I visited Tuesday, Robert told me the cost would be $681 and that he said it was a different part that needed to be replaced. When I showed my son the work order, it confirmed A/F sensor needed to be replaced, which is the front oxygen sensor. Robert only offered to reduce the price to $600, which remained well above the cost previously communicated. It wasn’t until my son called Robert that he admitted an “error” occurred between he and the parts department. My son feels like this is a simple case of me being taken advantage of given my age and knowledge of cars. Fortunately, my son was available to call Robert during his busy day at work to keep me from paying more than I should have. My son would have asked why the part wasn’t covered under warranty but he didn’t have time. Needless to say, I won’t be returning to your dealership for future repair and my son may contact Honda of North America about my experience.

Great customer service

All went smoothly, all info needed was provided to me. My care was ready around when they said it would be. And very good service, thank you