Norm Reeves Honda Superstore Cerritos Auto Repair Service

Ruben was very professional and answered all of my questions with ease. Thank you, Ruben!

Friendly service employees! Javier said it would be around 2+ hours and it was!

Yes we were completely satisfied. Jorge made the best of a bad situation and I can honestly say I was seriously impressed. For the record I have worked for Honda Corporate in Torrance and I know better than most people how hard it is to maintain and fulfill the Honda guiding principles of the three Joys. Jorge did this with great skill. After our car was damaged by accident while being worked on to the point that it required a new door to be replaced. Jorge was very forthcoming super courteous and utterly professional. We are long time customers of this Norm Reeves we litterly pass another Honda dealer closer to our home to get to Cerritos. But because of team members like Jorge his professional respectful and direct approach will keep us coming back for years to come. This situation the way Jorge kept in constant contact and kept us up to date should be a training example the whole company should use to display what good customer service and long time client retention looks like. Because even after it was the centers responsibility and liability Jorge handled this correctly. And as a professional and business owner and former Honda contractor I can say this is not taken lightly when I say this. Thanks again Jorge and Norm Reeves Job Well Done!!!!I

The car was ready on time. Good customer service.

Empleado excelente dio buen servicio y muy atento.

Joseph’s customer service was awesome! He made me feel welcomed and he gave me the reassurance the my vehicle was in great hands. I appreciated the constant update on my vehicle and that he always kept my in the loop of what was going on. I will refer my friends and family members to Cerritos Honda.

Ruben was very pleasant. He estimated my car to be ready within 1-1/2 hours, it was… Ruben should have taken a few minutes to go over the inspection report with me. I asked if everything was good, he said yes… When I got home, I looked at the report and there are a few minor things that should have been addressed to see if I wanted to take care of them at that time, it wasn’t. I would have agreed to change the filters, now I have to make another appointment! Time wasted…!! WHOEVER the inspector was… he needs to speak slower and clear… he rushed through the inspection. I am not impressed… When I arrived… there were 2 lanes, no directing cars coming in... I was greeted within 7 minutes. I sat in my car for about 15 before a service manager approached me… But I noticed people pulling up after me in the inside lane was being taken care of before me… this was several cars. I asked the attendant if I need to move to the other lane and he said, no you’re good right here… I asked why are all of these other cars being taken in before me… I received No reply… a lot of attendants standing around, no control, it was mass chaos. I am FURIOUS, VERY disappointed in your “Class A” service. This was my first service and may be my last at Cerritos… Then to top it off… the mechanic didn’t reset the service maintenance on my car once the service was complete… … I didn’t bother to check it before I left… Your “A” class tech should have known to do that… one more thing to piss me off about your service team… I tried calling Ruben, I sent him a text for a faster response… regarding resetting the maintenance… I never received a reply. I “think” I figured it out for myself… as I said, I think I did… Do I have the time to come by just to have someone check it… No, I don’t!! Why are there service managers inside, are they different from the service managers outside? Like I said, total chaos, no sense of direction… You seriously need to do some restructuring of your service department and get rid of the dead weight! Perhaps less congestion at the entrance would be a good place to start… If I were asked to score my experience at Norm Reeves Service… it would be a 2. Highly disappointed customer! Sandra L

Joseph was very helpful.

Julie Canales very unprofessional I submitted some work that was recommended to be done on my car for today's service never responded I called the service department Heather was very nice to go look for Julie but she was not at her desk so I told Heather that I wanted to get some work done that was recommended on my car Heather said I'll message her right now make sure she returns your call asap .Never called me that was about 830a.m 3 hours went by around 11 I showed up to pick up my car I went to her desk she just ask me last name, sign her I ask were the filters changed she said No I said no so my car was just parked here for 3hours having no work done I submitted the filters to be changed I called you Heather message you and never returned my call very ,very disappointed

Mike Vasquez, and later Trevor were very instrumental in explaining my car repairs that were needed. They were personable and professional! Thank you!

My Tire pressure light turn on and it was never on and checked tires if Low and is not, I calibrated and light disappeared after driving it again it turn on again ..

Provided me with good customer service

You broke My R / F wheel stud and Damage my hub bearing I have to paid $800

Service was promptly completed and on time.

Great and fast

Good job done

Great customer service.

5 stars! Exceptional service!

Jonathan was amazing !!!

Thank you . Perfect job