I was satisfied with every one service,I was very satisfied and
Pleased
5/6/2025
Lynda H. VERIFIED CUSTOMER
Did not call or text me with update on my car. I had to go find out the status of my car.. was supposed to update me on price of service
5/6/2025
Lorna Luna. VERIFIED CUSTOMER
The service was done as promised.
5/6/2025
Ralph M. VERIFIED CUSTOMER
Miguel is an excellent asset to your company. I left him a text asking for service. He contacted me this morning to let me know that I could bring the car in today if I wanted to and I got there about 11:00 AM. He was able to get me in and out in a few hours. Another happy customer! Thank you!
5/6/2025
John A. VERIFIED CUSTOMER
Good customer service
5/6/2025
Denise D. VERIFIED CUSTOMER
Very pleased with service from Javier Pena
5/6/2025
Ashley R. VERIFIED CUSTOMER
Great and attentive service provided
5/6/2025
Lynne S. VERIFIED CUSTOMER
Thanh is by far the best service advisor at Norm Reeves Cerritos!
So on top of my service and making sure everything is taken care of. He gets a 10+ rating from me! Thank you Thanh!
5/6/2025
Gustavo F. VERIFIED CUSTOMER
Service advisor is my to go person, she always asks how I like my vehicle, if anything wrong with it, and, if I'm a proud owner.
5/6/2025
Allan D. VERIFIED CUSTOMER
Thanknyou robert for assisting me graet guy
5/5/2025
John T. VERIFIED CUSTOMER
The associate that was assisting me wasnt listening to me. Instead i was told to purchase more services that really dont need to be done at this time. When i went to explain, i was shut down every time and he kept pushing back the goal of the conversation. This was a disappointing event. We listen to respond and not listen to understand. I dont like having disagreements amongst your staff..but your guy wasnt having it. I seem to be just a cash grab..
5/5/2025
Elias H. VERIFIED CUSTOMER
I’m so happy to highest serviced my car & I also so happy to Thanh for his customer conversation & Thanks to all service team
5/5/2025
Shamsul S. VERIFIED CUSTOMER
Excellent service provided. Thank you very much.
I bought m
5/5/2025
Danny B. VERIFIED CUSTOMER
Always a great experience and wonderful customer service
5/5/2025
Jacqueline R. VERIFIED CUSTOMER
Appreciated the updates and timely manner responses. Very detailed! Thank you.
5/5/2025
Natalia D. VERIFIED CUSTOMER
Loved
5/4/2025
Shirley K. VERIFIED CUSTOMER
I had an appointment at 12 5/3. I waited 2 hours for an oil change. I did not get a phone call or a text that my car is ready. When I checked the service department ‘s desk (Leo) he was not there and my car keys was on his desk.
I’m not sure how long my keys was placed on his desk.
Finally, there a was sort of an older gentleman with a bald head (white guy) that helped me. I was out finally and it’s 2:15. This is just ridiculous.
I probably won’t be back at this location. Leo is a good service department person. . I’m not sure if he got really busy or went to lunch or had left on an emergency. This is worse than waiting at a Dr.’s office + this location I’ve got an oil change twice some one always forgets to reset the number to 100% isn’t that a part of getting an oil change? I had to call x2 to ask if my oil was changed since it said oil is on 10% but the person just forgot to reset it to 100 that was not a big deal so I never said anything about it. When it happened again, I re-setted it myself. I like this location since it’s near my home but, I’ll check out another location.
5/4/2025
Leticia T. VERIFIED CUSTOMER
Michael Vasquez is the associate that helped me.
5/4/2025
Mary S. VERIFIED CUSTOMER
It was late Saturday afternoon when my car gave me a low tire pressure warning. I went to fill the tire with air, but it had a nail in it. I called Norm Reeves superstore and even though they were closing the service department in less than 30 minutes, they urged me to come over and get the tire fixed. Robert was upbeat and friendly, even though it was the end of the day. He got me fixed up and on my way.