For oil change, car suppose to ready @ 1:30pm. After 2:00pm I called three times. I got my around 3:30pm
5/20/2025
Gerardo R. VERIFIED CUSTOMER
Great job thanks
5/20/2025
Miguel Antonio. VERIFIED CUSTOMER
He was professional and friendly.
5/20/2025
Philip K. VERIFIED CUSTOMER
Waiting too long , waiting almost at 5 hours.
5/20/2025
Miguel C. VERIFIED CUSTOMER
Honda gave me back my vehicle with a dead battery. They had it in the shop for over a month. I’m sure it had to have a jump start before getting back and did not even have the courtesy to tell me that. Horrible service.
5/20/2025
Naynaben D. VERIFIED CUSTOMER
I wish they can porter car wash service too
5/20/2025
Jessica G. VERIFIED CUSTOMER
Made an appointment for 10:20 am did not leave until 3 have never waiting so long for a oil change very disappointed on time management
5/20/2025
Kent /. VERIFIED CUSTOMER
Miguel was very friendly and nice.
5/20/2025
Tien D. VERIFIED CUSTOMER
Ms. Julie Canales provided great customer service. I was checked in on the appointed time and Julie explained the work needed, the cost, and answered all my questions. The service was done timely and Julie called to let me know my vehicle was ready for pick up. Thanks Julie, and keep up the great work there at Norm Reeves Cerritos.
5/20/2025
Pedro G. VERIFIED CUSTOMER
Very professional,kind and have a lot of knowledge on the field
5/20/2025
Santiago M. VERIFIED CUSTOMER
Robert is a good person to handle my vechile
5/20/2025
Cyrus C. VERIFIED CUSTOMER
Ramiro was great to deal with, thank you for your help
5/20/2025
Darrell M. VERIFIED CUSTOMER
Very pleased and greatly appreciated!
5/20/2025
Gricelda P. VERIFIED CUSTOMER
Mr. Raygoza was very helpful with all the questions I had regarding the services for my vehicle. Very professional and very respectful person.
5/19/2025
Michael E. VERIFIED CUSTOMER
Thank you very much
5/19/2025
Veronica O. VERIFIED CUSTOMER
Horrible service. I went in for an oil change and when I went to pick up my car my car wouldn't start. I questioned the service department regarding my car not turning on. I asked them to look at my car as it was turning off. They were hesitant to look at my car as they were closing. They never informed me that one of the tunes got ripped.
5/19/2025
Jessie M. VERIFIED CUSTOMER
I was really disappointed with the vehicle service , the front desk was excellent but the actual civic service was a disappointment.
The invoice states that all the fluids on the civic were full to the appropriate max indicator. But that was no the case it’s my civic service. The radiator and window fluid were at minimum levels. I have timestamp pictures of the issues. I hope other customers don’t have the experience that I did. We take our vehicles to your dealer for trustworthy and peace of mind.
5/19/2025
Dale S. VERIFIED CUSTOMER
Javier is the best!
5/18/2025
Dat N. VERIFIED CUSTOMER
Ruben Marquez was very supportive and did great for the Recall repairs.
Besides the Recall gas pump issues, Honda Clarify vehicles develop other manufacture problems with the electrical system issue front cameras. These issues trigger and compromise driver-SAFETY, such as: 1. Lane .Keeping assist, 2.collision mitigation system, 3.adaptive cruise control, 4.road departure mitigation problems and more. We really love the Honda Clarity performance but these manufacturers system defects are too expensive to repair. We don’t know what to do with this good vehicle, it is not even pass 100, 000 miles and still new to us. We hope Honda Clarity can review and consider to help resolving or fixing these issues, so people like us who love the Clarity can have this road- mates longer on the daily driving journeys. Thanks