Norm Reeves Honda Superstore Cerritos Auto Repair Service

Aaron was very accommodating and made sure I was able to get my car serviced quickly after I explained to him that I had a vet appointment I did not want to miss that day. All in all a great experience and will be going back!

Ramiro is a good person.to work with. He communicates effectively. He keeps up to date on what is going.on.with.our car.we are happy to work with him.

I appreciate the fast, courteous service provided with every visit. Thank you.

Ramiro Montes ensured a smooth service with his excellent customer service.

Aaron was a pleasure to work with. The whole process went smoothly. Thank you!

My vehicle was serviced same day in spite of not having an appointment, just walk in. Thank you!

Thank you for the outstanding service provided by Michael Barr at the Norm Reeves Honda family. I’m not from the area, but he made me feel right at home. Despite the difficulties I had trying to schedule an appointment online, he took me in immediately and handled all my needs and questions. His attention to detail was top-notch, and his explanations of how everything worked before and after the appointment were clear and simple. He kept his promises and delivered the vehicle back to me even earlier than promised. I truly appreciated his professionalism and the personal touch of thanking me for my service. I’ll be happy to share my positive feedback in the upcoming survey. Thanks again!

I have a very low bar when it comes to dealerships and this was hands down the worst dealer experience I’ve ever had. I’ve been a loyal Honda owner and fan for over 25yrs and it pains me to see that my local dealer is so terrible. I came in for a simple warranty issue (seat belt not working). Drop off in the morning was a zoo. Lots of cars but also tons of staff. But, unfortunately it was very disorganized and many of the staff were clearly not doing anything. Attitude of the porters was terrible. Seemed like they all were pissed to be at work. Zero customer service. The porter tossed some paper ticket on my windshield, tossed a magnetic number on my roof and walked away. No “welcome to Norm Reeves”, no “good morning” - nothing. Just bad attitude. Plus, I can’t believe you put magnet numbers on the paint! Maybe the avg CRV owner doesn’t care but if I brought in my NSX this would have been a big problem. Regardless, it’s disrespectful, inconsiderate and lazy. Just put it on the windshield- problem solved. Check in with the service advisor was ok and was an improvement from dealing with the porters. Midday I was told they couldn’t continue with the diagnostics because someone had already worked on the seatbelt and it was obvious to them. Well, yeah, of course it’d been worked on before. This is the second time the car has been to the dealer for this same issue. I stated this when I made my appt and when I checked in with the service advisor. I was very upfront about us having the work done a couple years back at Long Beach Honda but that they did not fix the problem and I didn’t trust them anymore. That’s why I came to NR in the first place was because I thought I would get a positive experience and thought I could trust this dealer. When I picked up, I spoke with the service manager, Mike, and he didn’t seem to care at all. The prevailing attitude was that they couldn’t prove what work was done or who did it. They seemed to infer that had I brought a service receipt from LB Honda that it would have changed things. This didn’t seem genuine and I don’t believe it, but who knows. Either way no one told me I needed proof of service from the other dealer when I made my appt or when I dropped off. Had that been done I could have provided the receipt from the prior service. What if we moved out of state or hours away? What if we couldn’t go back to the same dealer? Does this mean Honda won’t warranty their safety devices? Of course not. Honda is legally obliged to take care of an issue like a faulty seatbelt. Your dealer just didn’t want to take the time to be helpful. Now, all that was terrible. But I can’t even say it’s a fluke and I can’t even say other dealers are the same. We came to NR Honda a month ago shopping for a new CRV and no one gave us the time of day. We got shuffled between a few salesmen and one finally, showed us a CRV (although not the one we wanted despite it being in stock). We promptly went across the street and were treated completely differently by one of your competitors. They treated us how I expect to be treated - with respect, care and kindness. They actually seemed to be happy we were shopping with them. Whereas at NR I get the feeling no one cares. So much for the “happy Honda people”. We bought a car from your competitor and, although I didn’t think it was possible, this experience was painless. We also had to have the car in for service already for something super minor. Again, the difference between dealers was massive. We were greeted with smiles, staff were happy, attentive, respectful and caring. It’s pretty clear NR has a big culture problem. We won’t be back to this dealer or any other NR operated dealer after this unacceptable experience.

Leo was pleasant and professional. 5 star customer service as well as friendly conversation.

Joesph Vargas was very helpful and informative he made sure to inform me that my car needed to have my fuel injection service done. I was currently pressed for time but I will be back to get my car serviced at Honda Cerritos very soon.

Excellent service today! George Raygoza was professional, and kept me well-informed throughout. Thank you, George!

The weight was too long for an oil change

I was lucky enough to have Javier assist me the first time I took my vehicle for service , and ever since every time I need to do so I make sure to ask for him. Great service

Joseph was attentive and saw my concerns, and help me saved , thank you

Na

He’s always so efficient and professional

Leo was very punctual with getting back to me I didn't have to call him once his communication skills are great.

I trust the repair shop with a fair price and being honest. I’ve owned Hondas for over 20 years and so far good with Reeves

Michael Barr made this visit exceptional

Joseph Vargas very friendly to costumer I satisfied his service