Norm Reeves Honda Superstore Cerritos Auto Repair Service

Jonathan was great as always

Miguel was attentive and went above and beyond to keep me informed

I had great customer service with Oscar

Trevor Rodriguez as always provides professional and amazing customer service! I am extremely satisfied with my visit today, August 29, 2025. Trevor takes out the time to explain what scheduled maintenance services that may be needed to keep your vehicle preforming in top condition, and also keeping you safe on the road. Thank you so much, Trevor for everything's! V.Cole.

The process was quick and easy with no hassle!

Thank you for the great service!

This is the second time I have made an appointment to get the strut fixed on my vehicle, where I come into the shop and you don’t have the part. Now I have a third appointment, what I don’t have is a fixed vehicle. There needs to be something in place where you appointment setter can check inventory, or something in place where repairs that aren’t common are checked by your customer service reps before your customers drive down to the store. Once the customer takes time off to coordinate driving down there, and getting a ride back since you’ve stopped the shuttle service; the answer can’t be, “ya, we don’t have the part to do the thing you booked for” Also an apology after the second time wouldn’t have fixed things but it would have meant more than a, “Ya, we don’t have it. I can order it but it will take time.” I had to I ask if we could set up an appointment for the future, wasn’t even offered. it’s like your shop doesn’t like money or something. I made my appointment with plenty of time for your shop to have the part in stock when I arrived. Your team just didn’t do anything to attempt good service, again. Now I have to take more time away from my other responsibilities because your team didn’t do things right the first time, or the second time. Fingers crossed for the third I guess.

As usual, Oscar was friendly, knowledgeable and helpful. Give me another customer service experience at your dealership

Super fast service and very helpful.

Trevor is always helpful and kind.

I am so glad to hear this! Javier deserves all the praise. He's a true professional and made my service visit completely stress-free. I felt like I was in great hands from the moment I arrived. I'll absolutely be giving him top marks on the survey. Thank you!

Manny was great and service was done in a timely manner. Thank you !!

Great hospitality great service the car was ready when they said it would be

I didn't like the way the person who helped me treated me. It seems like he hates his job, very insistent and rude.

Javier was awesome. Great customer service and my car was serviced sooner than expected. Overall this was a great experience and was made to feel valued

It took forever and they didn’t fix it, right

Trevor did wonderfully!!! I always recommend him to family and friends!

Job well done

everything was excellent

Trevor did an exceptional job of assisting with my cars repair as he maintained communication and clarified all my questions.