My appointment began a half hour after I got there time is of the essence in my world I appreciate you Norm Reeves Honda asking about my feelings but you have to do better it also took a representative 25 minutes to come towards me to see if I had been helped yet absolutely unacceptable.
7/3/2021
Breea L. VERIFIED CUSTOMER
Juan Huezo was extremely helpful. I would love to receive service from him in the future.
7/3/2021
Beverly M. VERIFIED CUSTOMER
Julie the best give her a raise ????
7/3/2021
Ernesto C. VERIFIED CUSTOMER
Julie Canales is the best! Always want her as my advisor she’s friendly productive and helpful
7/3/2021
Moon P. VERIFIED CUSTOMER
Nice job!
7/3/2021
Hermila . VERIFIED CUSTOMER
Thank you your service was great I will go again
7/3/2021
Farid S. VERIFIED CUSTOMER
Service was promptly executed. It seemed like busy day. Surprisingly I got out of there under the 2 hour estimate.
7/3/2021
Lloyd E. VERIFIED CUSTOMER
I know I can always count on NRH
7/3/2021
Jayson F. VERIFIED CUSTOMER
Yes always supportive Robert Bautista keep up the good work
7/3/2021
Maryann S. VERIFIED CUSTOMER
I had to wait almost an hour for a technician to check my car in for oil change
7/3/2021
Jeannette H. VERIFIED CUSTOMER
Trevor was an excellent service associate.
7/3/2021
Jamie H. VERIFIED CUSTOMER
Day 2 car still there o.k. but did not receive a update so i began calling at 10:30 am was transfered to a service advisor they ate all busy mail bix full so i called the next few hrs.Finally Madison was the only one to be helpful. Stated car done she went out of her way to help.One guy who answered the appointment scheduling didn't ask my name just transfeted me to advisor and again no one to talk to.You get so mad and frustrated why can't someone call you or be available to help
When you need questions answered.I never had this trouble with BMW and i bought 3 cars from Crevier.I bought a honda as i wanted to retire early and i paid it in full the day i drove off the lot.
7/3/2021
Rafael M. VERIFIED CUSTOMER
Fast service. Thanks.
7/3/2021
Cameron A. VERIFIED CUSTOMER
Service was great. Julie is the best! Every step of the way she communicated everything that was going on which put my mind at ease with the services my car needed.
7/2/2021
Jorge A. VERIFIED CUSTOMER
Took care of all my car needs
7/2/2021
Young H. VERIFIED CUSTOMER
I went there for some electrical problems but they said there couldn't fine the problem and if the problem happen again then bring it back. and it same problem happen again right next day. I want you inspect closely about electrical problem. this is wasting my time.
7/2/2021
Walter M. VERIFIED CUSTOMER
????????????
7/2/2021
Ray R. VERIFIED CUSTOMER
Norm Reeves Honda is very immoral company
They scratched my car second time after service
They showed me the screenshot of the scratch on my passenger side hood at 9:44am Thursday (7/1/2021)
but I checked in at 8:43am same day so during this 59 min they left scratched on my hood and tried to avoid the responsibility
by showing one hour delayed screenshot
Their managers and employees are EXTREMELY hard to get a hold of over the phone
They NEVER return customers calls nor respond unless customers physically go into the office and this is very time consuming for us
VERY DISAPPOINTED
7/2/2021
Makram . VERIFIED CUSTOMER
You did a good job
7/2/2021
Argenis A. VERIFIED CUSTOMER
Just want to say thank you to Robert Bautista for helping us out today, everything went smooth and I appreciate his kindness. Goes to show that when you need assistance they take care of us. I’m grateful for all the help. Thank you Honda Cerritos.