Robert handled our service experience with the utmost professionalism. I felt he offered the best service and was extremely satisfied
11/21/2025
Candice G. VERIFIED CUSTOMER
Nice
11/21/2025
Elaine S. VERIFIED CUSTOMER
My car was delivered to me in a timely manner. Leo and his associates were friendly, helpful, and courteous!
11/21/2025
Victor L. VERIFIED CUSTOMER
Got helped by an awesome Employee who helped me the whole way and helped my car get right.
11/21/2025
Tara F. VERIFIED CUSTOMER
Good service
11/21/2025
Bridget H. VERIFIED CUSTOMER
Robert Gonzalez was great. Thank you I'm greatly appreciative
11/21/2025
Jennifer S. VERIFIED CUSTOMER
Trevor is always awesome and very helpful! I came in for an oil change and I have no idea what the techs did but they messed up my gear shifter and push-to-start button and failed to inform me I had a basically dead battery. However, Trevor was there to help like always and make me want to continue using Honda as my place of service! You would think since I purchased the car from this exact Honda and purchased a warranty that the least the techs could do is be honest and upfront. Unfortunately I had to jump through hoops to get answers but Trevor did his absolute best to ensure I was satisfied. I appreciate Trevor a lot, if it were up to me he should be the manager of the service department or promoted at the very least! He treats customers how they should be treated. He understands customers frustrations and does his best to help, if not fix the issue completely. I have used Trevor for a while now and will continue to only request him from here on out! 10/10.
11/21/2025
Karina B. VERIFIED CUSTOMER
Great customer service from Mike.
11/21/2025
Roel C. VERIFIED CUSTOMER
Friendly staff and environment
11/21/2025
Christine J. VERIFIED CUSTOMER
My vehicle was serviced on 11/12 and continues to have issues I believe my car was misdiagnosed and I was sold a service I did not need. Although I still need my car repaired I no longer trust what I am being told. I am extremely disappointed because my car has been exclusively serviced at Norm Reeves since I purchased it. I will be taking the car elsewhere for repairs and will be filing a complaint with the Bureau of Automotive Repair.
11/21/2025
Rebecca P. VERIFIED CUSTOMER
Amazing
11/21/2025
Farooq M. VERIFIED CUSTOMER
It was not made clear to me when i bought the car that the second service was out of pocket
11/21/2025
Isis Z. VERIFIED CUSTOMER
Good service from him
11/21/2025
Jay Aldwin. VERIFIED CUSTOMER
Robert was attentive and answered all of my questions regarding my vehicle before the repair. He was also very kind and knowledgeable.
11/21/2025
Jonelle G. VERIFIED CUSTOMER
It’s always a wonderful pleasure to walk in and get my vehicle serviced by Mr Miguel Cabrera and his amazing team of techs. He always makes us feel as if we are family. He treats us with respect and takes our vehicles maintenance with very high importance. Every time we drive into Norm Reeves, he is already awaiting for our arrival and that makes us feel very important and this is exactly why I keep my business with Norm Reeves, cus I don’t only feel like a customer, I feel that I am part of the Norm Reeves family. Thank you Mr Cabrera for all your hard work and dedication and for caring for our family vehicles. You are the main reason why we keep our business with Norm Reeves Honda.
11/21/2025
Erica M. VERIFIED CUSTOMER
Communication was very poor... I had to call many times to find out when the car would be ready and people did not return my calls ever.
11/21/2025
Wence P. VERIFIED CUSTOMER
Jonathan was courteous but he gave an estimate that was way above the over the phone estimate and in the end I don’t get all the items promised but still paid the high price. Your guys are sharks and this young man exemplifies selfishness and greediness. Never going back this place.