Norm Reeves Honda Huntington Beach Auto Repair Service

Informative, professional, great customer service

I really appreciate that John Le goes the extra mile every time I get my Honda serviced. Very thorough.

Benito is always very helpful and professional. We appreciate his expertise! And Sammy is always so friendly and helpful when we check in our cars.

Thank you for the service. Benito took care of my car. He was prompt and polite.

Excellent service, as usual. Benito always does great service.

Viviana was very pleasant to work with ????????

Efficient, super job and timely. First experience ever at a dealership as my husband always did the cars. Thank you for your service and Vivian was great at explaining how things work

John Lw was super quick and helped me get in and out fast resolving my tire pressure issue. Thanks!

Excellent customer service service as usual

Benito was helpful in explaining services and nice as well.

Excellent communication and great service from Viviana.

I really appreciate the level of service and support provided John Le. Great job John!!!

Benito all time in this 4 year I’m coming for service give good costumer service all time take care my car

I brought my car to HB Honda dealer by the DMV request . Fixing the recall for Odyssey Honda before applying the new registration When we took the car back, the car’s hatch can’t open. They don’t accept their mistakes I never bring my car to that dealer.

Bonito as usual was great. Explained everything clearly, respectfully, friendly.

There are other dealerships near by but I prefer the customer service in Huntington Beach

I had a good experience with John and I’m completely satisfied with the service.

Your service people constantly advise I do things to my car that are not really needed. I feel taken advantage of because I’m not knowledgeable about cars and what they may need. It seems each time I bring my car in, there is always something that needs to be “fixed.” Recently my husband & his friend who has experience repairing cars did a lot of repairs to my car. A month later I brought my car in to you to get my timing belt replaced ans was told a complimentary multipoint inspection would be done. I left shocked at the paperwork listing so many things that need to be “fixed” when a lot of those things were already addressed by my husband and his friend AND I had just spent $1,600 getting the timing belt replaced per the package kit and the paperwork stated under “attention needed” that my timing belt tensioner was leaking!!! When my husband called the following day, John told him that the multipoint inspection was done before my car was worked on. Regardless, the timing belt was just replaced and they couldn’t bother to update the comments to remove that from “attention needed.” And again, all the repairs my husband and his friend did were not accounted for so clearly a proper actual inspection was not done. In addition, a few months ago I had to bring my car in for a recall of the fuel pump. When I picked up my car, I was shocked that the inside of my car was all over the place. Items from my glove box were on the floor. And things I had in the back seat were all over the place. When I complained, I was told that they had to move all my things to do the work. It sure would have been nice to know that in advance so I could have removed things accordingly rather than have the contents in my car moved around. It was just extememu uncalled for. Another example is they will say my filters need to be replaced and when my husband looked at them, they were still good and didn’t need to be replaced. Needless to say, I will not be going here anymore to have my car looked at or worked on. I’m done with this place. I’m tired of feeling scammed, taken advantage of & given the run around on my car constantly.

Alex Almanzar was very accommodating, helps me to fixed connectivity problems. Keep doing great job.

Buen servicio recomendación para mi próximo servicio a la transmisión y descuento de 30