The customer service rep, was an idiot. She quoted me something differently over the phone but when I got to the dealership she said it was 1000 more. Please train your service rep viviana what an idiot
1/28/2022
Olivia W. VERIFIED CUSTOMER
We thank you that she was thorough and explaining everything that was going to be done to the car. She called with any updated information. Let me know what was found and what needed to be serviced. We forgot to ask how much the car would be worth in trading in
1/28/2022
Don B. VERIFIED CUSTOMER
Benito is the best service technician I have ever had. Attentive, thorough and concerned about the situation! Always attentive.
1/28/2022
Pamela S. VERIFIED CUSTOMER
Yvette was superior. Give her a big raise. She explained everything. I complimented her to the service mansger in person. She is businesslike and professional, yet warm and friendly and patient. An excellent member of uour team!! from Pam Plumb
1/28/2022
Susan D. VERIFIED CUSTOMER
Ivette is a wonderful service manager
She was prompt, took care of my car, and reviewed all paperwork
Got me out in great time
1/28/2022
Sharon P. VERIFIED CUSTOMER
We made another appointment to have our new tires realigned as the car is veering right when I drive straight. We purchases new 4 new tires today along with wheel alignment service. This is an inconvenience to bring my car back in to the Huntington Beach service department. I use my Honda Pilot to commute to work. My wife and son will need to take my car in tomorrow. I will be driving my daughter’s car to work for the 2nd day.
Recommendation- Make sure your technicians master their skills in performing a wheel alignment.
1/28/2022
Micah G. VERIFIED CUSTOMER
Viviana was extremely helpful, informative and has a great vibe. Best experience I’ve had thus far with any visit with Honda. As someone who lives in customer service work I give her a 10! Keep up the good work and thank you for the pleasant experience. That a A+ employee
1/28/2022
James P. VERIFIED CUSTOMER
Benito is the best employee ever.
1/28/2022
Vera G. VERIFIED CUSTOMER
Benito did a great job in ensuring that my vehicle is ready for a cross country drive!
1/27/2022
Debra M. VERIFIED CUSTOMER
John was great getting my cars parts and the service. Just johns personality put me at ease.
1/27/2022
Thu D. VERIFIED CUSTOMER
Tony took time to listen to all issues reported from me, summarized and explained clearly to me what Honda Normreeves Service Dept will do to correct these issues. I am very happy with Tony's time, help, and his professional knowledge and services to resolve all my car issues.
1/27/2022
Kevin S. VERIFIED CUSTOMER
Happy to respond to a survey on the ALWAYS excellent Ivette !
1/27/2022
Carlos B. VERIFIED CUSTOMER
Such a nice and helpful person !
1/27/2022
Denise B. VERIFIED CUSTOMER
Vianna provides excellent customer service
1/27/2022
Tamer Y. VERIFIED CUSTOMER
Thank you so much Viviana Saenz.
1/27/2022
Marilyn L. VERIFIED CUSTOMER
Tony explained everything very succinctly and politey to me. I appreciate it very much.
1/27/2022
Jay . VERIFIED CUSTOMER
Fast service
Thank you
1/27/2022
Justin B. VERIFIED CUSTOMER
Ivette was fantastic and made it easy for me to get my car serviced. Thank you very much!