I’m glad I was able to get a last-minute appointment, but I was disappointed with the service I received. When I checked in, I felt like I was being pushed to purchase additional services that I didn’t come in for. I let Alex know I was there for an oil change, but he went on to list several services I was overdue for since last year, emphasizing them as safety concerns. He continued to push these services and offered discounts, but I wasn’t interested.
At checkout, it felt like he was frustrated that I declined the additional services. I explained that I’d prefer to have someone else review them before moving forward, but he didn’t seem receptive to that. I don’t mind the services offered here, but the check-in experience often feels overly pushy and focused on upselling, which makes me uncomfortable.
4/12/2026
Angello S. VERIFIED CUSTOMER
John le was truly one phenomenal in helping me and my Honda. He was quick, very polite and on top of the game.
4/12/2026
Phien C. VERIFIED CUSTOMER
Great customer service, will definitely be back even though it's further than my nearest Honda dealership
4/12/2026
Douglas B. VERIFIED CUSTOMER
Thank you, great service.
4/12/2026
Jesus C. VERIFIED CUSTOMER
Great customer service!
4/11/2026
George M. VERIFIED CUSTOMER
Yvette is the best at her Job. I don't go to anyone else in the service dept.but her. Thank you
4/11/2026
Kaye Louise. VERIFIED CUSTOMER
Viviana was amazing! Professional, knowledgeable, compassionate! And my car was finished very quickly. Thanks Viviana, I will come back again because of your vision.
4/11/2026
Anchel C. VERIFIED CUSTOMER
Everything was perfect.
4/11/2026
Shaindell G. VERIFIED CUSTOMER
I am always satisfied with the friendly service that I get at Norm Reeves Honda.
4/10/2026
Kristin S. VERIFIED CUSTOMER
My car was done in a timely fashion and I was not upsold on anything, just what was needed.
4/10/2026
Allison D. VERIFIED CUSTOMER
Viviana is the best. She is the reason I bring my car to this dealership. She is so knowledgeable and gives great customer service. She always explains things very clearly and addresses any concerns that I might have.
4/10/2026
Brianna F. VERIFIED CUSTOMER
Ivette was great, thank you!
4/10/2026
Staci C. VERIFIED CUSTOMER
My guy was excellent nothing built great quality service
4/10/2026
Lori R. VERIFIED CUSTOMER
I was very pleased today with the service by Ivette Rodriguez.
4/10/2026
Ricardo A. VERIFIED CUSTOMER
They did a great job my car feels like when I first bought it. Quick service didn't have to wait long.
4/10/2026
Nathan C. VERIFIED CUSTOMER
Benito is amazing!
And your service department as a whole does great work, and is TRUSTWORTHY. Never change that.
4/10/2026
Maria B. VERIFIED CUSTOMER
Alex is always helpful and a professional whenever we have to go for maintenance. He always works with us to find a solution and gives us the best options available. It is always a pleasure to have him help us and he is a professional.
4/9/2026
Bryan B. VERIFIED CUSTOMER
Viviana is the best! We trust her and she has proven to care about our best interests for many years now.
4/9/2026
Paulina V. VERIFIED CUSTOMER
Excellent customer service from Clayton Erickson! Very informative, knowledgeable and straightforward. We go to Clayton for all our Honda service needs. Thank you!
4/9/2026
Josh A. VERIFIED CUSTOMER
Clayton was exceptional and helped a lot. Can't wait to come back with all my future car endeavors