Norm Reeves Honda Huntington Beach Auto Repair Service

The Service Dept. at Norm Reeves Honda in HB is the only place I bring my car for service. John Le provided excellent service. He came out to my car right away, discussed all the service I needed, and explained the additional service needed. He is a wonderful example of the type of service I receive at Norm Reeves, HB.

Good service. All vehicle needs were met.

Great service advice from Viviana

The service has always been excellent. Thank you.

Good service. Tony and Edward were friendly and helpful!

Excellent customer service

Clayton was great. Keep him.

Alex was very helpful with getting my brand new tires looked at and resetting the tire pressure sensor.

Excellent service friendly and clean,very professional and poo

John Le is an awesome Service Advisor. So welcoming and helpful

Benito was super nice and very informative.

Always good service for all people that's work there thank you Edward

Very impressed with the efficiency and friendly manner of Tony and everyone else. The whole experience was pleasant and very fast.

Very friendly, explained the services provided and helped me with a ride back to the store to pick up my vehicle.

Very efficient and kind

I would recommend Norm Reeves for service. However, I was not satisfied with some of the electronic documentation I received during this visit (Invoice 943482). I received a text which linked to a picture identifying "maintenance Item Needed" with a fluid reservoir and another one of under the hood of my car, with no explanation as to what I was seeing. I was given the option (in Yellow) to "approve" or "maybe next time" and a $0.00 cost estimate. I think you need to add more information to these notifications explain what your are flagging and why. I found and asked a service rep and she said the fluid photo was brake fluid which would need to be replaced soon. This is difficult for me to understand because you changed the brake fluid on my previous visit in 4/22/25 (invoice 918071). I looked at the printout of the Multi-point checklist and no items were marked as "May need future attention". There was a manual correction for Engine Oil / Automatic Transmission fluid. You were changing the oil during this visit and I had the transmission fluid replaced at Freeway Honda on 7/26/24. Interesting in that Freeway Honda also said they replaced the brake fluid during that service. Does this mean that the break fluid on my Clarity needs to be changed every year?

Great customer service, thanks Alex

John Le He does his best to resolve the issues I mention about my Honda HR-V when I bring in for service. I’m never disappointed ‼️???? is the best service rep????????

I am completely unsatisfied. I called two times to do an oil change service and was denied service twice. Then I finally was able to get a hold of somebody. I was supposed to see Jason he pulled me off to John. It was my first service at first, everything was perfect. I was so happy when I took my vehicle to the gas station. I found multiple scratches. I called John back and mention them, he said to come by I came by. He grabbed the manager they tried to say usual stuff which I understand that. Oh, are you sure the scratches weren’t there? I am 100% sure they weren’t there. A few of them. I have yet to even receive a follow up call. So basically service is terrible being denied and all changed twice not even seeing the person. I made the appointment with no communication with anyone regarding how we’re gonna resolve the scratches on my vehicle.

Everything was done in a very professional way. The price seems high for what was done. The car works well. The final price matched the estimate.