Excellent friendly professional staff that is easy to talk to. They welcome you with courtesy and big warm smiles. Mechanic team gets job done excellently!
8/17/2025
Lisa W. VERIFIED CUSTOMER
Edward was great! Professional, friendly, attentive and helpful! I would contact him for future service!
8/17/2025
Matthew B. VERIFIED CUSTOMER
John Le always offers the best customer service for his clients. John does an excellent job of explaining what to expect in terms of service and pricing so that customers aren’t shocked when they get a call from him. Even when receiving a call of the worst case scenario, John listens to his clients concerns about what may need to be addressed right away or a service that could be held off for the time being. I never feel pressured by John to absolutely move forward with a service until I have a full understanding of the service being offered and why. I will always continue to take my Honda to Norm Reeves as they treat me like family. Catherine should be proud of her service team members as they all work well together even if John is unavailable. They will check in with myself to make sure that I feel I have the best experience as possible.
8/17/2025
Donna B. VERIFIED CUSTOMER
Benito was very professional, polite, and he explained exactly what my vehicle needed as far as service. My appointment time was honored and the work was completed in a timely manner.
8/17/2025
Helen R. VERIFIED CUSTOMER
John was very friendly and handled my car with Care. Also, he listened to what I really wanted to have done. Was not pushy.
8/17/2025
Diep T. VERIFIED CUSTOMER
Satisfied
8/17/2025
Sandra M. VERIFIED CUSTOMER
Very great customer service, Alex was informative in terms of what my car was going to be needing in the near future.
8/17/2025
Geri V. VERIFIED CUSTOMER
Benito is the reason I keep going back to Reeve’s Honda Huntington Beach Service Center. Honest, does not upsell, and very informative and communicative.
8/17/2025
Mona Lisa. VERIFIED CUSTOMER
Great service as usual
8/17/2025
Rae W. VERIFIED CUSTOMER
I get all my car service needs done here and have always had the best service!
8/16/2025
Steven Y. VERIFIED CUSTOMER
Benito was great! Will be doing the survey to make sure he gets his recognition
8/16/2025
Sheryl C. VERIFIED CUSTOMER
As always, I completely trust Benito to take good care of me and my car. I’m fortunate to have him in my life!
My car is driving better after it’s servicing. Thank you!
8/16/2025
Maria H. VERIFIED CUSTOMER
5star service as always
8/16/2025
Theresa P. VERIFIED CUSTOMER
Benito is the reason my family comes to Norm Reeves HB dealership. He is always kind, very efficient, works hard and knowledgeable(knows about cars). Thank you Benito!
8/16/2025
Keiji T. VERIFIED CUSTOMER
Edward made all the difference. I feel like your service dept have improved exponentially vs before. Not sure if owner finally realized the importance of customer service/satisfaction and decided to make some changes? Maybe?
8/16/2025
Ariela C. VERIFIED CUSTOMER
Helpful and efficient
8/16/2025
Monica T. VERIFIED CUSTOMER
the service center staff took care of me so well today.
Ivette is awesome, please promote her :}
8/16/2025
Kurt H. VERIFIED CUSTOMER
Benito did a great job!
8/16/2025
Eileen T. VERIFIED CUSTOMER
Edward was very friendly, and explained the issues to be addressed.
8/16/2025
Caroline C. VERIFIED CUSTOMER
I’ve been getting my car serviced by Tony, and each time he provides outstanding customer service. He’s always helpful in answering my questions, attentive to my car service needs, and ensures everything is done in a timely manner—all with a friendly and positive attitude. I always get my car in and out quickly with all my needs taken care of. I highly recommend having your car serviced by Tony!