Honda of Kenosha Auto Repair Service Center

this is the 2nd time I’ve been completely disappointed in the treatment from my advisor. First, I drove an hour, one way, for work that you were unable to complete because 1) the part was never ordered and 2) I had a full tank of gas. Then, I have fluids changed and the mechanic failed to properly return the engine guard which resulted in damages and another visit. I called to discuss the matter prior to making an appointment. Then, another drive one way and 1) I’m asked to pay for the repair. The advisor said….oh….we’ve told you about that problem before. 2) the part is not available. Never in my life has anyone from your facility, or any other facility talked to me about the shield. It was in the 100% working order until my visit. When I had to crawl under the car to zip tie it….you could clearly see that the clips were not installed On my ride in, I also had a light come on related to the shutter grill being inoperable. Turns out it was a rock. That rock cost me $190 for it to be removed and taken for a 6 mile ride. I express my disappointment and extreme frustration that I literally have spent 8 hours of my life at this dealership and none of the work I set out to have done was completed. I was only on the road to have work done from your mechanics mistake. You would think, due to all the hassle,miles, gas, time away from work you would have just covered it. Then, in his words, to make the mood lighter, Joe tells me how sometimes they say we need to fix the car and sometimes we need to fix the driver. Are you kidding me? How incredibly inappropriate and tone deaf. Was that insult because I’m a female, because I challenged the cost of the work, because I demand better? To say I was fuming and insulted is a complete underrepresented statement Once my engine shield work is done, I will not be retuning to this dealership for anything.

Rodney Porter did a great job. He was very courteous, helpful, and quite knowledgable with the maintenance service needed for my CR-V. I rate him highly with his service. Rodney is an asset to the Honda of Kenosha. I give him the best grade for his work. I will be a repeat customer of Honda due to the impressive service provided by Rodney.

Great Team! Awesome service!!!

Rodney is the best service advisor I’ve ever worked with. He is the reason I bring all 3 of my Hondas to Honda of Kenosha for service.

Sam Waddell has always done an excellent job of explaining all work done and what next is to be needed. He goes the extra step. Very happy with him.

The long-haired 22 yr old guy who did my alignment & took me for a ride afterward was comforting that all was better--all specs were in the green zone vs red as previously given.

K

Great customer service. Easy, friendly and quick!

Joe Valente is awesome. We only go to him when we come to Honda of Kenosha

Thank you for your service

Got me in right away. Thanks Joe

Joe has been patient and considerate, in addition to knowledgeable. Working with Joe has been a very positive and rare experience.

Kenosha Honda Service Department is the most efficient, capable and organized automotive service center I’ve ever visited. I recommend this dealer 110%!

Performed all necessary maintenance without asking they rotated tires and did a fantastic job with butler service. Thanks for the good service

Sam did an outstanding job

Completely is a grandiose adverb. Can anyone be completely satisfied?

After the car came in .. but I had to have it towed in after just having it towed to Firestone. I only have liability. I knew it was from Recall. I told them that I just received new keys a couple months prior because my key broke. So I also had it towed in then. As cost an arm and a leg , to not fix the recall but he told me about it and said it was ok. Even handed me the keys I paid for to drive off and alone and almost lose and arm and leg for myself and others. I literally was driving at times 70 mph to Lake Geneva. That was in the McHenry Honda. I tried to explain. So it’s been a nightmare. He was extremely wonderful after I got car in. But I’m still waiting to hear from Honda today Tuesday April 15th. Susan M

Joe was great -I expected the job to take 4hrs but it was done in less time about 2 hrs or so. Thanks to all the techs that did such a good job and quickly too.

Sam is awesome! Very nice and always helpful!! The entire maintenance team is fabulous!!!

when giving a trade in estimate, remember we had a new engine at 17,100 miles and a new transmission 4,000 miles later.