I had a great experience and Joe helped me out in a timely fashion and was very helpful .
3/30/2025
Denise M. VERIFIED CUSTOMER
I'm very disappointed from sale to service. I don't appreciate being told a warranty was mandatory to purchase the car. Then taking 3 months to try to get the car serviced, because we noticed something was wrong right after purchasing car. Then to be told repeatedly nothing was wrong. 4 appointments later found out there was an oil leak, new oil cooler needed and new gaskets needed, and of course they weren't covered. After the service man looked at my Daughter and said there's nothing wrong and the smell and noise is normal. He also told my daughter he wouldn't change the oil because it was not time. She went somewhere else and got her oil changed and they said there was definitely a leak. This all should of been handled the 1st time the car was brought in, when it took 3 weeks to get the appointment. After several disregarded phone calls, visits, she brought the car in AGAIN, and they said you need to bring it to a chevy dealer. This almost $4,000 warranty which we were told was mandatory to purchase the car, doesn't cover the damage, which is why we didn't want the warranty, in the first place, because it never conviently does.
3/29/2025
Carol P. VERIFIED CUSTOMER
Knowledgeable, kind, efficient.
3/29/2025
Colette B. VERIFIED CUSTOMER
Mr. Waddell helped me understand service I needed for the Honda I purchased this winter from Kenosha Honda. He was very professional and answered all my questions, also honestly explaining the current service requirements as well as future, such as brakes and battery. Definitely will trust returning to Honda of Kenosha.
3/29/2025
Ana G. VERIFIED CUSTOMER
I ended up leaving the dealership with anew lease.
3/28/2025
Vilma F. VERIFIED CUSTOMER
Good customer service
3/28/2025
Daniel G. VERIFIED CUSTOMER
Call me. I have no time typing this again
3/28/2025
Amy C. VERIFIED CUSTOMER
Sam listened to my concerns and gave good advice and friendly, professional, and timely service. It was a great experience.
3/28/2025
Lilia C. VERIFIED CUSTOMER
I’m satisfied with the service of today as always tanks
3/28/2025
William S. VERIFIED CUSTOMER
Samuel was very professional and knowledgeable. He was able to answer my questions.
3/28/2025
Ruth S. VERIFIED CUSTOMER
Polite and knowledgeable.
3/27/2025
Donna F. VERIFIED CUSTOMER
I wish someone had told me there was a service fee if you pay by credit card before the work was done. Is this something new?
3/27/2025
Jean S. VERIFIED CUSTOMER
Great
3/27/2025
Terry H. VERIFIED CUSTOMER
Overall the service I received was fine. I came in with what I thought was a bad wheel bearing on the drivers side. Ended up doing a whole array of repairs some preventative maintenance and some connected to the original problem. A couple parts were broken in the repair process due to age. We have a 2012 Pilot with 227k miles which has served us well. I understand with that with the age of this vehicle a lot of fixes are repaired needed, but at times during this recent visit I felt pressured into doing more and more repairs. In the end our bill was $5400 - way more than I expected to spend or budgeted. I appreciate the shop’s timeliness to finishing all the items within a week, the loaner vehicle and Joe V keeping me informed. I would suggest dropping the initial diagnostic fee when a customer is putting this much money into repairs.
3/26/2025
Ricky P. VERIFIED CUSTOMER
Thank you Rodney for your exceptional service.
3/26/2025
John T. VERIFIED CUSTOMER
Joe is always on top of his game. Very professional.
3/26/2025
Celena D. VERIFIED CUSTOMER
None
3/26/2025
Jason S. VERIFIED CUSTOMER
Another smooth appointment.
3/24/2025
Matthew C. VERIFIED CUSTOMER
Rodney was great. He asked about a second key (never got one) and got it ordered. Service was excellent.
3/24/2025
Jennifer F. VERIFIED CUSTOMER
Joe is outstanding. Always efficient, knowledgeable and personable every time I visit. A great employee!