Honda of Kenosha Auto Repair Service Center

All personal in the service dept are all polite and very professional!!! Thank you

I’ve always had stellar customer service at Honda of Kenosha, until I had to deal with Joe Valenti. I was immediately disappointed in Joe’s dismissal of my concerns regarding my vehicle. It seemed as though he was trying to get me to leave and not have my vehicle serviced. I scheduled an appointment for a brake service because of the squeaking and vibrating that occurred during braking. He told me that my brakes should be fine since my vehicle has only has 18K miles and told me that I could save my money and leave. This was alarming for two reasons: one, my vehicle was not operating properly, and two, this is poor business practice. I’ve always trusted the sales persons and customer service representatives at Honda of Kenosha to give me fair and honest information. His response didn’t seem to honor either of those qualities for me as a customer or Honda as a business. Quite honestly, I got the impression that Joe didn’t take me seriously as a customer because I was a woman; he talked over me when I spoke, asked several questions in a row without waiting for my response, and acted as though I couldn’t understand the complexity of the mechanical components of my vehicle. I was so frustrated dealing with Joe that I called my husband and had him come to the dealership to speak with Joe. Please know that I did not do this because I believe my husband to be more equipped at handling difficult people or more knowledgeable about vehicles, but rather, I did this because I refuse to be treated like a lesser human. Unfortunately, my husband was also unimpressed with Joe’s customer service. Despite several requests, we were not able to speak with a manager regarding our service during our time at the Dealership. Joe told us the manager was unavailable because he was working from home due to COVID. I hope our feedback is a catalyst for change, or we will certainly take our business elsewhere in the future.

Everyone was great, thank you!

Gina was amazing and very personable! When I came to pick up my car, she greeted me by name and remembered my face as soon as I walked in the door!

Gina is energetic and truly interested in delivering a great experience.

This is the worst experience I have had, $205.00 for a lousy oil and filter and a quick inspection yet I got charged for over an hour and a half worth of labor that did not fix anything. Additionally the sloppy tech that did the stupid oil and filter did not even bother to reset the oil life indicator. Absolute Garbage dealer. Honda lost me for good.

Great service

Everything was great.

Great job keep up the good work !!

Their service is always very friendly and fast

Some extra service was requested, which increased the price I was expecting significantly, but I’m happy with the service.

Gina was very friendly and very helpful. Super professional and very easy to talk to.

The Service department Was so helpful and courteous! One of the reasons we drive down from Milwaukee to Kenosha for all our Honda needs.

Allan is the only man I wanna talk to when I come in to Honda, great service adviser.

Was in the waiting room area for over 8 hours arrived at 7:30am for my 8:15am appointment and car was finished after 5pm. Was not offered a shuttle or a loaner.

Will worked hard to help on my issue. Good customer service.

They finished completing the work earlier than promised. Great.

Gina did an awesome job communicating throughout the whole process. She answered every question I had.

Gina was very helpful and pleasant, much appreciated, thanks Norm Rivedal

It was a good customer service overall. However, there was a conflict with my appointment. Seems to me that there is a communication gap between Service and Scheduling. My appointment initially came with a car loaner. I was advised by Allan that the loaner wasn't included in the type of appointment service I had which contradict to what the scheduling department said. Luckily, I only had to wait for 1 hr. Had it taken longer that that, it would be very disappointing. I feel that there is a training issue as far as what qualify a car loaner or not. Anyway, it was a satisfactory experience. Thanks, Razel W