Made an appointment for routine yearly inspection. The service person said it would take about 1 1/2 hours. Waited at home for 2 1/2 hours for their call, was told my car hadn’t been looked at yet. I asked why and was told there was other cars. Waited another hour and called service to see why the delay. Was put on hold for at least 15 minutes before got a ride to the service department. Car was finally ready when I arrived. No explanation, no apologies, nothing. What a way to treat a loyal Ford customer!
2/14/2023
Debra M. VERIFIED CUSTOMER
Sean is a new service rep, who was a good listener, patient and accommodating. I think he is an asset to customer service and I wish him well.
2/12/2023
Jeffrey S. VERIFIED CUSTOMER
Savanah was extremely helpful. Was very unhappy with the mechanics I got my truck back the battery was dead because the parking lights were left on and the problem I brought it in for is still there after a several hundreds of dollars was spent to resolve the issue and no one followed up with me the next day about anything going on with my truck now I have to wait till Monday to get it back or receive any follow up so I can't tell you how upset I am...
2/12/2023
Not Provided. VERIFIED CUSTOMER
We have a fleet account with Murphy ford and have seen a lot of turnaround at the dealership when it comes to service. Hopeful for better quality of technicians mechanics and service writers. The most recent individuals seem better.
2/11/2023
Joseph O. VERIFIED CUSTOMER
Great, quick service.
2/7/2023
Michael E. VERIFIED CUSTOMER
You have lost a loyal customer.
2/2/2023
Four Decades. VERIFIED CUSTOMER
Very kind , pleasant and professional . Thankyou
2/1/2023
Charles T. VERIFIED CUSTOMER
When a customers vehicle service is completed I believe that the customer should not be routed straight to the cashier.
Often the customers have questions about their service and are interested in what was done or any suggestions or thoughts about this service or future visits. Once the customer is satisfied with what was done with their Vehicle, then they should be routed to the cashier.
1/28/2023
Geraldine F. VERIFIED CUSTOMER
Savannah is the sweetest service rep that I've ever met and I appreciate her giving me excellent service she's a keeper God bless you guys good night
1/27/2023
Patrick E. VERIFIED CUSTOMER
Appointment was at 11am, I was told it would take about 2 hours. I called around 2pm and they said it would be ready by 3:15pm. I got to the service dept around 2:45 and let them know I was there, 45 minutes later I realized my car was sitting in the parking lot since I arrived. I went in and told the service personnel that my car has been sitting outside since I got there and asked if it was done. They checked and didn't know that my paperwork was sitting inside all along. Not impressed.
1/27/2023
William H. VERIFIED CUSTOMER
Incredible service with short notice.
Great job
Bill Hauser
1/25/2023
Thomas M. VERIFIED CUSTOMER
Nothing major, I had to call to see if my car was ready after 5 hours had elapsed after dropping it off for a state inspection scheduled at 8am. The service attendant had to check with the mechanics to see if it was ready, which it was. Thanks for the service. T.M.
1/22/2023
Nancylou E. VERIFIED CUSTOMER
horrible customer service , horrible cars . so far every car i have gotten from this dealership needs major repairs in under 6 months , thou have to fight tooth and nail for a loaner vehicle
they are taking advantage of consumers by selling unreliable and unsafe cars.
1/21/2023
Richard J. VERIFIED CUSTOMER
The work was not done
1/20/2023
Julia K. VERIFIED CUSTOMER
So far so good. New to Murphy switching dealers. They diagnosed the issue my dealership was unable to do: part ordered - waiting now for the part to get fixed. They have allot of nice employees happy to help.
1/20/2023
Kevin T. VERIFIED CUSTOMER
My car was just in for two weeks. It was just a week yesterday of having it back. Today coming from work the engine coolant light came on and then the engine light. I put the hazards on because it wouldn’t go over 20 miles an hour.
1/20/2023
Joseph R. VERIFIED CUSTOMER
My visit today was a very pleasant and enlightening experience... Eric was extremely helpful and professional and worked with me on some other issues that need attention dealing with my vehicle.
Great, professional and helpful staff.
Joe
1/20/2023
Richard M. VERIFIED CUSTOMER
Very unprofessional environment.
1/18/2023
Harvey M. VERIFIED CUSTOMER
Execelent service Hiram is good man. Buying car. Before lease is
1/17/2023
Richard H. VERIFIED CUSTOMER
Savanna was terrific! What a help and good source of counsel regarding the car. The fusion is the favorite car of all time for me. Thanks again for all your help.