Every time I bring my vehicle to Ford there seem to be new people working the service desk. Today I was asked to pull my own car into the garage, write down my own mileage, and provide my own insurance papers from the vehicle. I was actually asked to move the vehicle two different times. My family and I have been purchasing Ford vehicles from this dealership for many years. My grandfather bought all of his cars from this dealership. I have never once been asked to drive pull my own car in and write my own numbers down. Service has gone down hill greatly over the past two years. It’s very disappointing. I have brought my vehicle here to support your business but I can’t say I will continue to do so in the future. You can tell there have been many changes within the dealership and it’s really starting to show.
5/16/2023
Dominick C. VERIFIED CUSTOMER
5*****s out of 4
5/12/2023
Amanda M. VERIFIED CUSTOMER
I really didn't appreciate my documents were spreaded out on my passenger's seat when I went to pick up my vehicle when the correction for my TIRES being put on unsafely
5/11/2023
Edward M. VERIFIED CUSTOMER
Friendly, knowledgeable and great customer service.
5/9/2023
James I. VERIFIED CUSTOMER
My car has a safety recall for the rear view camera but it was discovered when I dropped the vehicle off that there is not a fix for it yet. All my cameras were working when I dropped my car off but when I picked it up none of them were. WhenI went back in and told the lady at the desk she said that she guessed the tech tried programming then but I will have to wait until the fix come in to get them working again.
All other items were serviced correctly.
5/8/2023
Edward W. VERIFIED CUSTOMER
Friendly and fast service, great work
5/6/2023
Russ P. VERIFIED CUSTOMER
Parts were not in despite the fact that i made the appointment 3 weeks prior. I received minimum of 2 reminder texts this week about my appointment and was not notified no parts were ordered/available until after i arrived for my appointment and told it needed to be rescheduled. I was told this time they would order parts under my under my VIN for my next appointment. I do not understand why parts were not ordered under my VIN initially.
5/5/2023
Debra P. VERIFIED CUSTOMER
Did not receive one phone call from her and when I came there and talked to her she did not care about me as a devoted customer for 30 years..Kelly however went above and beyond for me...my vehicle was in the shop for one week and Savanah did not reach put to me once
5/5/2023
Anita C. VERIFIED CUSTOMER
Customer service was excellent as usual and I was completely satisfied.
5/4/2023
Adrienne M. VERIFIED CUSTOMER
Very friendly staff, comfortable waiting room. Please to deal with Murphy Ford.
5/3/2023
James G. VERIFIED CUSTOMER
Hiramm was very customer focused and took great care of us. Our car is ready for another 30K miles. And, he maximized our savings.
5/1/2023
Christian T. VERIFIED CUSTOMER
Amazing customer service
4/28/2023
Derrick C. VERIFIED CUSTOMER
The rep told me I didn’t get free oil changes when I’m still under warranty also didn’t get a call when my car was supposedly ready. When I got there oil change wasn’t done. I had to sit and wait even longer. Ford better be glad I’m in love with this Mustang because that service department ****. Seriously. I think you guys aren’t paying these mechanics enough that’s the problem.
4/27/2023
Cynthia R. VERIFIED CUSTOMER
Great job. I can't even see where the tear was! Thank you
4/24/2023
Joseph O. VERIFIED CUSTOMER
All good today.
4/24/2023
Gabrielle M. VERIFIED CUSTOMER
I am very upset about the service today , it would be greatly appreciated
If someone can contact me I would be happy to explain why.
Thank you
Gabrielle M
4/17/2023
Terrance B. VERIFIED CUSTOMER
Savannah was phenomenal. When I got there, she was dealing with (from what it sounded like a rude client over the phone) and she handled it well. I could tell she was extremely stressed from the call, but when it was my turn she quickly put on a happy face and assisted me well. I work retail and understand the struggles at times. She handled herself very well!
4/12/2023
Norton B. VERIFIED CUSTOMER
My vehicle was fix in a timely manner so I was happy