Hampton Toyota Auto Repair Service

I guess most people drop off their auto without getting the estimate and details of exactly is to be done. Steven did exactly as I requested, and the service was very good except I cannot rate this experience as "truly exceptional" as it took 30 to 45 minutes to get the parts and quote for a plug and coil module change on my Avalon even though we discussed it after the previous service I had done four weeks prior & on the phone again that morning as we were setting a drop off schedule. You would think if I had asked for a detailed quote to be given at the drop off that the quote / details would have been ready and not have me stand around while it is entered and him having to go to parts to get the additional entries done while we (she sat in our other car - Corolla - outside) waited. Other than that is was a very good service - However not "Exceptional".... I do appreciate Steven's effort, just hated to stand around and wait on something he had given a partial estimate printout 4 weeks ago and then my detailed input prior to drop off of the auto - asking for it to be ready (the quote) when I got there. Maybe he misunderstood me? Could be... I was working on Med's for a pulled back and yes it definitely took longer than 30 minutes to have this quote done. Thanks

Very good

Donnie was really nice and sweet. He answered all my questions and concerns. He even put me in contact with nicer reps that could also answer all my questions. I could not have asked for a better sales rep. Thanks Donnie.

Totally professional and courteous.

Excellent service, excellent people working on car, and advisors letting me know what’s to be done....in and out quickly!! Very positive experience!!

Thank you for service! Always professional ! Merry Christmas!!

Awesome service

Na

Thanks for keeping your service exceptional.

Thank u

Mr.Steve Was Very Knowledgeably About His Job,And Was Very Professonal,Upon Arriving He Greeted Me With Abundance Of Friendliness After My Car Was Service He Went Into Details About Things That Was Observed During My Service

I had to send my daughter to have my car serviced. This was her first experience and Mr. Thibodeaux made it very pleasant.

Great customer service as always

Mr Nelams was professional and helpful with the maintenance of my car.

I appreciate all the changes Hampton Toyota has made to enhance the customer service experience—so much so that when I get my next new car, I plan to purchase it from y’all. Two thumbs up!

very quick in and out service for oil change and reasonable price too

I was very blessed to have Steven Hollier as my service tech during my visit to Hampton on Saturday! He was very professional, informative and kind. He's an asset to your team!

Would recommend Hampton!

I am very happy that Steven services my 4Runner. He goes the extra mile to keep his customers happy. Always in a good mood!

Excellent and prompt service