Hi Trevor Rodriguez service advisor was able to go over the services that my vehicle needed in detail. He is professional and honest person. He took the time to showed me the history of my vehicle and what services the technician had done in the past 5 years. I do appreciate him for the time and the updates of my vehicle. Thank you.
5/31/2026
Alberto G. VERIFIED CUSTOMER
Very kind and professional
5/31/2026
Julie D. VERIFIED CUSTOMER
Benito is so professional, knowledgeable and helpful in guiding me on what is needed for my CRV. I appreciate his honesty.
5/31/2026
Daniel M. VERIFIED CUSTOMER
None.
5/31/2026
Theodore F. VERIFIED CUSTOMER
Job was completed on time and timely
5/31/2026
Johan C. VERIFIED CUSTOMER
Muy eficiente
5/31/2026
Nika S. VERIFIED CUSTOMER
I had a very disappointing first experience with this Toyota dealership. I had to come back three separate times because of a mistake made during my first visit, and it was frustrating to keep losing time over an issue that should have been handled correctly the first time. My service advisor was kind and did his best, but the original technician broke my tire sensor, then on the second visit they still didn’t identify the real problem and told me to just drive farther. On the third visit, they finally found that the sensor had been installed incorrectly, broken off, and was actually flying around inside my tire.
I also asked ahead of time for a loaner car to be ready when I dropped my vehicle off in the afternoon and to have my car ready for pickup the next morning at 7 AM, so I could avoid wasting more time. Instead, I was picked up by an Enterprise employee who had to make another stop, and the car smelled strongly of smoke. Then I had to wait in line at Enterprise to get a replacement that smelled heavily of body odor. Overall, the experience was disorganized, inconvenient, and did not meet my expectations at all.
5/31/2026
Ricardo S. VERIFIED CUSTOMER
Genaro did an amazing job supporting and helping me out with my situation. He took the time to explained everything in detail for me and was able to explore all options for me financially.
5/31/2026
Pevet F. VERIFIED CUSTOMER
Fully satisfied. Thank you
5/31/2026
Desiree S. VERIFIED CUSTOMER
Miguel Ruiz, was an excellent service provider! He is very attentive, and caring individual! Thank you for an awesome service at Toyota in Hemet!
5/31/2026
Omar L. VERIFIED CUSTOMER
John Bautista great customer service!!
5/31/2026
Brian R. VERIFIED CUSTOMER
Thanhs customer service was outstanding. He made the process smooth and understanding. I felt welcomed and cared for. Truly an amazing experience. I even went shopping because of him and I didn’t not know this service was accessible.
5/31/2026
Anna H. VERIFIED CUSTOMER
My service coordinator happened to be Tony Caballero. I came in for my maintenance check. I presented an oil change coupon that I received through my email for $99.95. He insisted that it, due to my car needing synthetic oil, the cost would be $140. It seems as if he couldn't get it to go down to $99.95, because a nearby coworker had to help him navigate through the computer to fix the price. Overall, I was unsatisfied because, although the coupon was valid for ANY OIL CHANGE, he didn't opt to ask about how to honor the coupon instead of insisting on the price that was displayed on the monitor.
5/31/2026
Crystal C. VERIFIED CUSTOMER
Cezar was very friendly and made my experience feel easy and comfortable.
5/31/2026
Gennadiy B. VERIFIED CUSTOMER
Jeff was great and professional with providing excellent hassles free service. Great example of omotenashi approach. Definitely will recommend. Thank you
5/31/2026
Richard M. VERIFIED CUSTOMER
Zachary provided excellent service! He was efficient and very helpful. He made is a pleasure to come get my car serviced. Thank you!
5/31/2026
Paul V. VERIFIED CUSTOMER
The personnel were rude and even threatening when requested to speak with the manager
5/31/2026
Emmel G. VERIFIED CUSTOMER
Andrew Sharma is so nice and help understand more about having my car serviced. ????????
5/31/2026
Renato A. VERIFIED CUSTOMER
Good service, my car was ready the same day,perfect costumer service
5/31/2026
Armando S. VERIFIED CUSTOMER
Yes thank thank you. The quality of service was excellent thank you .