As always, Mr. Kenney (Jon), my Service Advisor, did a great job by making sure that all regular maintenance is done per the Fiat checklist. I am a firm believer in keeping up with scheduled maintenance.
I will add that I was not at all happy that Mr. Khan (Ozzy), the General Manager, refused to honor the free oil change coupon that I presented. I realize that the expiration date on the coupon had long ago passed; but when I originally got the coupon and explained to Mr. Khan that I had a 6 year maintenance warranty which included oil changes, he is the one who said to wait to redeem the coupon until my 6 year maintenance warranty had ended. Mr. Khan did offer a mini detail as compensation and I accepted that offer . . . still not happy. Oh, I have three free oil change coupons that I received each time that I attended new customer appreciation days; and no, I did not take extra coupons as was implied by Mr. Khan. That being said, other than this instance, Mr. Khan, starting from the day that I purchased my 2014 Fiat 500L in Jan. of 2015, has always treated me fairly and with kindness.
Respectfully, Mrs. Janet M
8/4/2021
Don O. VERIFIED CUSTOMER
I will NEVER take my Jeep Wrangler back to Airpark’s Service Department again!! I have previously had service and repairs done there. I was quoted a price for a basic oil change and was charged much more than the quote. The smart mouthed Service Advisor said the quote was for the base price and the job always costs more than the base price. What kind of a policy is that?? I questioned why a totally unnecessary $14.00 oil additive was included in the oil change, that I was not advised of and did not authorize, and I got no response. I should have demanded that the charge for the additive, plus the tax be removed from the invoice. I will not in good conscience be able to recommend Airpark’s Service Department to anyone in the future. I left feeling that I was taken advantage of! I am planning to get a new Rubicon later this year. I doubt that I’ll be shopping for it at Airpark Chrysler Jeep!
8/4/2021
Henry C. VERIFIED CUSTOMER
Thank you.
8/4/2021
LEATRICE C. VERIFIED CUSTOMER
Mr Brain was great as always and I so happy to see him today he always give us excellent service.????????????????????????????????
8/4/2021
KATHLEEN W. VERIFIED CUSTOMER
Davon is exceptional
8/4/2021
Edwin T. VERIFIED CUSTOMER
Car was ready on time. Also I appreciate the details of the worked perform explained by my service advisor.
8/4/2021
Herschel A. VERIFIED CUSTOMER
Thank you for maintaining a honest, straight talk relationship with your customers.
8/4/2021
Brian T. VERIFIED CUSTOMER
Great customer service. Jaime R Nava addressed all my questions & concerns during my visit.
8/4/2021
Keith S. VERIFIED CUSTOMER
On time courteous great service
8/4/2021
Emilio M. VERIFIED CUSTOMER
Victor is a true asset to your dealership. Very informative and helpful.
8/4/2021
SHASHIKANT P. VERIFIED CUSTOMER
He is very knowledgeable, kalm, explain everything, very co-operative and reliable understand customer vehicle problem.
8/4/2021
HAMIDREZA M. VERIFIED CUSTOMER
Thank you so much for the service.
8/4/2021
Kenneth N. VERIFIED CUSTOMER
Tony Fears Jr. is the epitome of “Class Act”. He made me feel so relaxed and comfortable throughout the whole ordeal. I will request his services from now on out.
8/4/2021
Barbara K. VERIFIED CUSTOMER
My service representative was great however my car was there for almost 5 days without being looked at until the fifth day..
8/4/2021
SHARON D. VERIFIED CUSTOMER
It was made very easy and convenient. Staff is always courteous and accommodating.
8/4/2021
Jaime M. VERIFIED CUSTOMER
I truly trust and appreciate the service at Cerritos Nissan. I have been living in Costa Mesa and have tried the Nissan dealership service department there. It's like comparing daylight to nightlight. You guys are awesome ????
8/4/2021
Melvin Z. VERIFIED CUSTOMER
Your staff is composed of great people who make you feel appreciated and the feeling that they do care and strive to get the problem resolved.
8/4/2021
Haley F. VERIFIED CUSTOMER
Very fast service and courteous staff.
8/4/2021
Donald P. VERIFIED CUSTOMER
Scott Monge and RGD were awesome in attending
to our needs! Our vehicle was serviced in prompt fashion
and I would recommend South County Lexus to anyone looking to
purchase a Lexus or having their vehicle serviced! We are a very satisfied
South County Lexus customer!!