I was dissatisfied with Aaron for:
1. Nonchalantness towards the impact of leaving a vehicle for three+ days and not explaining if there were alternatives such as “getting it in line” and when it’s my turn to bring the vehicle up to get looked at.
2. The way he communicated the issue compared to what was on the sheet with mechanic notes.
3. Cost of repairs, he stated it would be $2,2-something, he gave an exact amount down to the penny. Then when he called to say the job was done, he added tax. As a consumer when I hear the TOTAL is ….., that’s everything. It is common that a person says plus tax if tax is not included.
With the actual service:
1. The car smells like grease or oil. Not sure if it was spilled or what, but it awful and caused a headache. I left a voicemail concerning this and have not heard back from anyone. It was left on Saturday.
2. The dash was removed, which caused hand marks etc on the lower inside of the windscreen. It was not cleaned and is disappointing it was released back to me this way.
My previous experiences at your service shop have been positive. This was a negative experience.
8/23/2021
Lajerome S. VERIFIED CUSTOMER
Awesome
8/23/2021
Rocio C. VERIFIED CUSTOMER
Good Customer Service with Jaime
8/23/2021
Lizette G. VERIFIED CUSTOMER
Always a pleasure to speak with Ivan and have him take care of my car and answer any questions I have.
8/23/2021
Joel O. VERIFIED CUSTOMER
Carlos Fuentes is very accommodating person, he explains everything what causes vehicles problems and prevention to avoid serious car problems
8/23/2021
Chris Q. VERIFIED CUSTOMER
Hugo is always professional and helpful with all of my needs, he’s does a fantastic job.
8/23/2021
Wendy O. VERIFIED CUSTOMER
John Otero was concerned with the issue, knowledgeable on the cause and how to resolve it. I expect to come back to Airpark Jeep to see him for service because of his work. The problems are now corrected and were done when he said they would be.
8/23/2021
Cory O. VERIFIED CUSTOMER
Vickie was very pleasant, great customer service.
8/23/2021
David L. VERIFIED CUSTOMER
Hugo ROCKS! very informative and on top of everything!
8/23/2021
Lauren D. VERIFIED CUSTOMER
Jesus was super nice and made sure I got everything done that I needed. I always have a great experience anytime I come to Chevy! Thank you!
8/23/2021
Deatrice N. VERIFIED CUSTOMER
He have a great personality and a good person to work with he do wonderful jobs and I really trust him
8/23/2021
Jocelyn N. VERIFIED CUSTOMER
Brian did an excellent job explaining the service. He was very polite and answered all my questions.
8/23/2021
Douglas I. VERIFIED CUSTOMER
Pete proactively took steps to keep me advised throughout the process.
8/23/2021
Troy B. VERIFIED CUSTOMER
Mr. Heath Thimons professionalism and outstanding customer service was outstanding!! He is truly a great asset to your service department.
8/23/2021
Mike M. VERIFIED CUSTOMER
Jason always takes care of me and that's why I keep coming back.