I appreciated Robert’s thorough job and explanation of the issues. He assisted with making the logistics run smoothly with little inconvenience. He is patient, friendly and helpful.
9/12/2021
Stanley W. VERIFIED CUSTOMER
Great service.
9/11/2021
Mitchell N. VERIFIED CUSTOMER
Bob Leininger provided exceptional customer service score, during and after the completion of my vehicle’s service at Grapevine Lincoln. Communication of the status of my vehicle was clear and timely.
9/11/2021
Audrey L. VERIFIED CUSTOMER
Extremely nice personnel and particularly the intake gentleman.
9/11/2021
Stanley L. VERIFIED CUSTOMER
Excellent communication
9/11/2021
Cristian H. VERIFIED CUSTOMER
Second time I’ve had Eric assist us at services. The guy has great customer service and I remember coming last year for the same issue. I believe this time he took all the initiative to make sure everything would be working correctly, and went above and beyond to change something that we didn’t take the care for (door handle). Thanks Eric
9/11/2021
Ray B. VERIFIED CUSTOMER
John was fantastic and kept me up prized of the return status of my vehicle.
He also made certain that I knew what had been observed and what repairs were made.
9/11/2021
LIZEETH C. VERIFIED CUSTOMER
Of all of my experiences getting service at a Nissan dealership this time was the most pleasant (I’ve been to a few, Cerritos, Van Nuys, Universal City, and HB on several occasions) Eric was so friendly with clear communication and transparency on wait times. He gave me a full rundown of how the service went and the shape of my car. I will now be requesting him every time I get a service at Cerritos.
9/11/2021
SHIANN T. VERIFIED CUSTOMER
Ivann consistently provides excellent service and kept me updated on my vehicle's status. Well done.
9/11/2021
Patti R. VERIFIED CUSTOMER
I am always pleased and impressed with your service. Many thanks to my great service rep Jorje!
9/11/2021
PETER D. VERIFIED CUSTOMER
Friendly
9/11/2021
Burley R. VERIFIED CUSTOMER
Tim is awesome!
9/11/2021
Bruce J. VERIFIED CUSTOMER
Daven is awesome. Great service
9/11/2021
Linda T. VERIFIED CUSTOMER
My service advisor, Evan was professional, knowledgeable, kind and a pleasure to work with. I will request his help on my next service. It was a great experience.
Thank you for the loaner, the wash and the cold drink!
9/11/2021
Devina B. VERIFIED CUSTOMER
Your welcome, great job ????????
9/11/2021
Jay S. VERIFIED CUSTOMER
Rep quoted me $350+ for a car battery. I denied the repair. Picked up my car and went to AutoZone. $199 and they installed my battery for free. They cost Midway was charging was freaking insane. Please stop over charging your customers and help them for once. People have enough to deal with, we don't need to be over charged for car maintenance. Greedy
9/11/2021
Ted H. VERIFIED CUSTOMER
Always helpful and accommodating
9/11/2021
Aimee K. VERIFIED CUSTOMER
The loaner car had less than 1/4 of a tank and required me to put gas in. In addition, there were coffee stains and finger prints on the navigation screen which leads me to believe it wasn’t cleaned. During COVID I would think Lexus would be more cautious in wiping the car down before the next customer. When I returned to pick up my car it had not been washed. This is the first time I’ve had a bad experience with service.