Jacob deserve promotion. He doing better job than Toni. Toni was never follow up with phone call and never return any of my phone call after I left 3 tomes my number to customers service and the same reason i been received from Toni was “im too busy”. Well, you will never get busy and make money without customers and one of your customer is me.
9/14/2021
Diane A. VERIFIED CUSTOMER
Having my Lexus serviced is alway a pleasant and courteous experience.
9/14/2021
SUSAN A. VERIFIED CUSTOMER
Heath was exceptional in his customer service. His positive can do attitude made me feel confident in your dealership’s services.
Thank you!
PSI appreciate the Lyft rides home from and back to the dealer.
SUSAN A
9/14/2021
Zarif A. VERIFIED CUSTOMER
Virtually every part number on my invoice is egregiously overpriced. I looked up each one of them on store.mopar.com. Yours aren't even Mopar MSRP prices and are pulled out of thin air it seems.
9/13/2021
Advanced Business. VERIFIED CUSTOMER
Great!!!!
9/13/2021
Christopher K. VERIFIED CUSTOMER
My first time in for service as I am new to the area. I am very impressed. Kyle was very helpful. Thank you.
9/13/2021
PETE B. VERIFIED CUSTOMER
The process to set up an appointment was very simple and quick. When I got there I only had to wait about five minutes in my service manager came out and went over all of the requirements with me. I really enjoy doing business with you guys it's a good place.
9/13/2021
KATRINA H. VERIFIED CUSTOMER
They forgot to put oil in my car when they changed
9/13/2021
Christopher B. VERIFIED CUSTOMER
John went above and beyond! Great job!
9/13/2021
Jeffery R. VERIFIED CUSTOMER
Great service. Friendly staff. Fast in and out.
9/13/2021
Stacey D. VERIFIED CUSTOMER
Jesus always does a great job!!! So happy to take my truck to the dealership and leave everything in his capable hands. Thank you!!
9/13/2021
Julie W. VERIFIED CUSTOMER
Alfredo was so personable and friendly. He made my first visit to Grapevine Ford absolutely wonderful!
9/13/2021
Henry H. VERIFIED CUSTOMER
Jorge was fantastic
9/13/2021
Gregory C. VERIFIED CUSTOMER
Love the service Thank you
9/13/2021
Marco Antonio. VERIFIED CUSTOMER
Excelente atencion del Sr Carlos Fuentes
9/13/2021
Carmen A. VERIFIED CUSTOMER
Jacob was courteous and attentive to all my questions.
9/13/2021
Josh R. VERIFIED CUSTOMER
Daven deserves a day off excellent Rep!
9/13/2021
Teresa S. VERIFIED CUSTOMER
The problem on the Malibu was handled well and the parts were priced competively. Advice provided by Jesus and other service advisors was helpful and proportional no up selling.
9/12/2021
Iran H. VERIFIED CUSTOMER
My service agent was great, I was able to get in relatively quickly when I called - the car didn’t take too long. But I was disappointed with the ZAKTEK - I don’t feel like the car was very clean or detailed for that aspect. I get better/ deep washes at my car wash.
9/12/2021
Melissa M. VERIFIED CUSTOMER
-CD player on my new car didn’t work. They ordered a new component so I was there to have it installed. Waited 2.25 hours. When I git my car, I noticed they had scratched my analog clock. Service man came out & they tried to rub it out, sorry but the scratch was still there and it was unacceptable to me so they are ordering a new one. I drove away & then realized my phone wasn’t connected. Went back & they made me wait while the 3 service folks stood there talking. Finally got help. Drove away, then saw the satellite was not working. Had to go back again & wait.