Heath Thimon’s was a great service rep and made the appointment go well
9/17/2021
Mark B. VERIFIED CUSTOMER
Heath did a great job taking care of my car.
9/17/2021
Lance M. VERIFIED CUSTOMER
As usual, Tyler is great!
9/17/2021
Maria L. VERIFIED CUSTOMER
As Always Chris Walker was great service manager
9/17/2021
Vicki C. VERIFIED CUSTOMER
I won’t be bringing my car back to grapevine Ford for service,
EVER.
9/17/2021
Sandy C. VERIFIED CUSTOMER
I will use Miguel going forward for all my service needs
9/17/2021
DAVID K. VERIFIED CUSTOMER
Good job.
9/17/2021
Justin C. VERIFIED CUSTOMER
Thank you Heath for taking care of my concerns with my vehicle!
9/17/2021
Maura G. VERIFIED CUSTOMER
I've made several efforts in the last 24 hours to reach someone, anyone. My rep's phone mailbox is full and not accepting messages, the messages I've left through the main desk have gone unreturned thus far. My car is no longer driveable and is sitting in my garage. The sensors are apparently blocked, I'm guessing due to the Zaktek treatment which set off a non-stop series of alerts as I drove it home yesterday, and then as I tried to start it this morning to go to work, it wouldn't start. The lights flashed as though there was an emergency warning and the engine would not turn over.
9/16/2021
Wesley K. VERIFIED CUSTOMER
Communication was spot on between Brian and myself. I knew exactly what was happening with the repairs and was informed promptly when the car was cleared for pick up.
9/16/2021
Gregory R. VERIFIED CUSTOMER
All good
9/16/2021
Marie W. VERIFIED CUSTOMER
Car runs great!
9/16/2021
Julio E. VERIFIED CUSTOMER
Great service.
9/16/2021
Amy A. VERIFIED CUSTOMER
He did a excellent job!
9/16/2021
SHARON B. VERIFIED CUSTOMER
Ronnie was Very courteous & helpful. Service was excellent.
9/16/2021
Deborah H. VERIFIED CUSTOMER
Chris was very efficient and real nice
9/16/2021
Paul C. VERIFIED CUSTOMER
Tony does an excellent job of keeping me updated on the status of my car service. He explains the details and answers any questions that I have.
9/16/2021
Ricardo G. VERIFIED CUSTOMER
Brian is a professional personas he answered all of my questions, great service.
9/16/2021
Teresa A. VERIFIED CUSTOMER
Daven has such a great attitude and very helpful with all vehicle service questions. Appreciate the customer service here very much!
9/16/2021
George E. VERIFIED CUSTOMER
I just bought my Lexus two days ago. Sterling job at diagnosing and fixing the problem. Thanks. All the best G