Berkshire Hathaway Automotive Group

Polite and good service.

Service Technician, Tony Fears is the BEST! Always professional, kind, knowledgeable and respectful.

El servicio fue por cambio de aceite… Se le encendieron las luces de chek engine y algunas más . No dieron otra cita el día de de ayer, solo le cambiaron la batería y las luces se volvieron a encender… Ahora tengo que dedicar otro día para servicio y solicitar una nueva cita… Espero que en este próximo servicio salga bien…

I appreciate the quick service.

Very courteous and professional. A pleasure to work with.

Everything was excellent.

Hassan always reviews everything with me, makes it all clear and keeps me posted on the work. Great job as always.

Everyone and everything about the service call today was perfect!

Excellent service and on time too.

The service guy tried to charge me for fixing my car. When my car is 5 months old under warranty. Waited 3 hrs to put a small latch on for gas door.

My service is always top notch my service advisor was great

Thanks

Has sim did a great job helping me

Daven and the mechanics went above and beyond to fix my Lexus SC!! It took awhile but they never gave up and found the problem and fixed it correctly!! Thank you so much for your dedication to customer service!!

Tony always takes excellent care of me. He’s the only one that I will work with!

It two days to schedule my car for oil change and tire rotation. I requested to talk to the service manager to explain my difficulty in scheduling. He never returned my call. I brought my car in at 9am didn’t get it back until 2pm. I have the maintenance package and expect much better service than what was provided.

I was very pleased with getting my appointment with Erick and my service is always good ,

Jacob was very nice and the service was exceptionally quick! Really satisfied

The service was completed as I was requested in a short time . I was notified by message when is the best time to pick up my car

To whom it may concern: I dropped my car off for ( A Check Engine Light, Headlights, and Rear Brakes) The whole staff did a great job as always Alfredo Pete, Ms. House, Joe from parts along with Gomez and the new guy in parts (I don’t know his name yet) all helped out they are the best. Also special kudos to the new guy on the right end with the beard I don’t know his name but we always talk about finer points of Ford vehicles he’s a great asset!! I’ll be honest I was reluctant to leave my car for a few days because I never had to in the past. I know there has been delays in the maintenance department most likely due to Covid but, I was on vacation and I had a few days to spare so I dropped off my car and I was worried about not having a vehicle but, Alfredo stepped in and called me back later the first day after putting me in line for a rental car and he made sure that I had a 2021 F-150 for the next few days (In a few word top-notch service) ??????????and it was a great experience all and all….:-) The rental car experience was also very pleasing. I forget the young lady’s name that is responsible for the rental cars but, she also deserves kudos. She was so thorough that she told me to not touch the steering wheel because it was too hot I thought that was a nice touch…:-) Thanks again to everyone at Grapevine Ford. “The #1 dealer in the Metroplex”. Sincerely, Ryan K. Houston