You asked two questions instead of one. Not cool more marketing BS
10/22/2021
Heidi M. VERIFIED CUSTOMER
Good experience
10/22/2021
Edgar M. VERIFIED CUSTOMER
Very friendly, courteous, professional, and timely!
10/22/2021
John O. VERIFIED CUSTOMER
I am always treated so kindly and feel like family at Lexus! Highly recommend Lexus!
10/22/2021
Deann Z. VERIFIED CUSTOMER
Grapevine has always provided the most superior service and customer care
Each and every detail covered
Friendly and caring individuals
Thank you!!!!
10/22/2021
Rene R. VERIFIED CUSTOMER
The service was terrible. My first appointment that was last week they told my husband to come back later because they had to eat lunch. So I rescheduled. When I first called all I said was I received information that cerritos was doin a recall the lady that set my appointment said it's called a "transition recall campaign" I have the letter for proof. I went to my appointment I showed Jacob the email and 3 times we went back in fourth he kept saying that the info was wrong and their only fixing the module so I left out . Then he says I can't take u home I said I was told I would actually have a loaner call he said no I can get u a Uber and only a uber and if it's not in 10 miles he can't take me so he checkes and it was 7 miles. They called me after two hours once they claimed to b finished my husband asked if they can put transmission fluid and they said no because the mileage was too high . Once we can to get the car the service time that went get my car was laughin at my husband n i n making because we were unable how we were being treated . Jacob didn't explain much told us we were wrong and the job was minor and if we needed oil we will need a $195 deposit
10/22/2021
SANGHUN L. VERIFIED CUSTOMER
He was so nice, but 3 hours wait.
10/22/2021
Shahin F. VERIFIED CUSTOMER
It was a satisfactory experience in this service. I was pleased with smooth and professional operation.
10/22/2021
Vaughn B. VERIFIED CUSTOMER
I am pleased with the professional and courteous manner in which Bob Leininger has responded to my automobile needs.
10/22/2021
Sonia L. VERIFIED CUSTOMER
Always an easy and pleasurable experience. Daven is communicative and kept me updated— Great service is why I keep coming back here!
10/22/2021
Jacqueline O. VERIFIED CUSTOMER
Eric Adamson has exceptional customer service.
10/22/2021
Dee J. VERIFIED CUSTOMER
ADRAIN BACA WAS VERY FRIENDLY SERVICE REPRESENTATIVE WHO PUTS HIS CUSTOMERS B4 HIS NEEDS... I WAS THANKFUL TO HAD HIM HELP ME W MY CAR OIL CHANGE TODAY THANK YOU... 5 *
10/22/2021
Elizabeth H. VERIFIED CUSTOMER
Excellent service and communication from Daven Anthony. Great service dept! Thank y0u for loaner car!
10/22/2021
Stephen L. VERIFIED CUSTOMER
Great
10/22/2021
Michele C. VERIFIED CUSTOMER
Ronny and technician Pete both went above and beyond and were very helpful
10/22/2021
Loretta M. VERIFIED CUSTOMER
Great services
10/22/2021
Veronica M. VERIFIED CUSTOMER
Excellent service
10/22/2021
Michael H. VERIFIED CUSTOMER
I was advised that it was standard practice to turn the rotors each time the break pads were changed. In almost 30 years of having my automobiles serviced every 5K miles, I have never had a service representative make this statement. My prior experience has been that I have been given measurements showing excessive wear, or inconsistent thickness demonstrating a need to turn the rotors. In one case I was taken into the maintenance shop and observed a repeat of the test. While not accusing anyone of improperly inflating the billing, I have never paid $1,000+ for a break job on one of my Lexus in almost 30 years.