I came in as a walking from an appointment I had a Downey and that location was extremely useless! This location help me out so much and went beyond to help me.
11/22/2021
Darryl L. VERIFIED CUSTOMER
Jamie Was Excellent.
11/22/2021
Teresa A. VERIFIED CUSTOMER
Daven makes everything so pleasant at South County Lexus. Appreciate all that you do! Have a very Happy Thanksgiving to ALL at South County Lexus! Teresa
11/22/2021
Maria S. VERIFIED CUSTOMER
Daniel was a very Nice gentleman, He let me know what was wrong with my car and let me know when it was going to be ready and what parts were needed and then called when it was ready very nice customer service
11/22/2021
Martha O. VERIFIED CUSTOMER
Ivan was helpful, kind and friendly. I hate the fact that you pay all this money and you can’t even do a simple car wash. Quit hiding behind the farce of Covid because at the very least you can wash the outside.
11/22/2021
Jay O. VERIFIED CUSTOMER
Ivan was really nice and was really considerate to squeeze me in his busy schedule. The only one thing is that I didn’t get as much update, and he didn’t bother calling or looking for me inside the dealership where I was waiting for 2.5 hours.
11/22/2021
Ron J. VERIFIED CUSTOMER
Everything was good everything went good very happy
11/22/2021
Dana C. VERIFIED CUSTOMER
There was like water spots on the hood of the vehicle and the sides of it I don't know if the coat was applied righ
11/22/2021
Erick G. VERIFIED CUSTOMER
Best visit so far
11/22/2021
Robert R. VERIFIED CUSTOMER
I received and still have not received a receipt showing the work that was done. Also when I received my vehicle there was no audio available. The whole radio system was not working. I brought it back immediately and you all looked at it to no avail and told me I would be contacted to correct the problem and I drove off having absolutely no audio system. As of yet I have not been contacted. You obviously do not care about customer satisfaction or follow up. Quality is not job 1 at Grapevine Ford. Still waiting on a bill of what was done to my vehicle.
11/22/2021
Mark F. VERIFIED CUSTOMER
Need to fix one small item that was working when I dropped off but doesn’t work now that I have the truck back…. I have a wifi hotspot plan in the truck that I monthly for through AT&T but now the truck sync3 radio setting says that the hotspot function isn’t compatible with my model of truck.
But other than that awesome service!
11/22/2021
James M. VERIFIED CUSTOMER
I’m not always the easiest customer to deal with and am difficult to impress. I can say I was highly impressed. His ability to be very personable and highly professional is noteworthy. If executive management doesn’t have their eye on him then they should.
11/22/2021
JUYON I. VERIFIED CUSTOMER
Jaime was really nice and he didn’t hassle me trying to upsell anything that I don’t need.
11/21/2021
Christopher M. VERIFIED CUSTOMER
Tyler was excellent. He kept me up to date with what was going on with my car and even got it back to me in the time needed for my trip.
11/21/2021
Brian D. VERIFIED CUSTOMER
Hassan Sarin does an an outstanding job and represents Lexus extremely well. He is a pleasure to work with and extremely knowledgeable.
11/21/2021
Cindy H. VERIFIED CUSTOMER
Brian was amazing! I can definitely rely on him to look at my car again.
11/21/2021
Chuck M. VERIFIED CUSTOMER
I paid extra for the Zaktek service and the car was not cleaned well and had additional scratches and scuffs. Rims were not even touched with a cloth. Very disappointing.
11/21/2021
Trung N. VERIFIED CUSTOMER
Good job
11/21/2021
James H. VERIFIED CUSTOMER
Very professional and courteous and said it would be 4 hours he was right on. Glad I do business with Midway