It didn't make sense to me that the primary purpose for my visit was not addressed until the 4th day (including Sunday) my vehicle was in the shop. The reason for the delay was apparently not having parts in stock. I needed to have the door lock actuators replaced and this was indicated when my service appointment was scheduled, so it would only make sense to me the parts would be prepared in advance.
11/25/2021
Kerry D. VERIFIED CUSTOMER
Daren is The BEST!!!
Thanks
Our vehicle was serviced 100 ????% to our satisfaction!
11/25/2021
Douglas W. VERIFIED CUSTOMER
Kevin was excellent. Very knowledgeable and customer oriented. A 10+,
11/25/2021
Trish P. VERIFIED CUSTOMER
When I first bought my navigator in 2018 I was very concerned about the quality of service. I had several experiences that were less than acceptable. When Heath came along I shared my concerns with him and he quickly did all he could to rectify. I’m comfortable and feel grateful now that I have someone that I can work with. We thought about buying another navigator, the services really put us on hold for that. He stepped up to the plate is a very nice young man.
The valet service is amazing. And make service appointments much easier. I’m hopeful now that Heath is helping us that we can move forward with better service experience.
11/25/2021
John V. VERIFIED CUSTOMER
Pete took really good care of us, glad to see that there are still people that care in today’s world!
11/24/2021
Moonsoo C. VERIFIED CUSTOMER
Great service adviser
11/24/2021
Linda P. VERIFIED CUSTOMER
The best! Couldn't ask for a more personable and knowledgeable Customer Service experience.
11/24/2021
ARTHUR A. VERIFIED CUSTOMER
Service writer Scott was very helpful and professional. He was absolutely awesome. Thanks to all at South Coast Lexus.
11/24/2021
Barbara P. VERIFIED CUSTOMER
My service advisor was absolutely excellent.
11/24/2021
Cynthia W. VERIFIED CUSTOMER
Fine job
11/24/2021
CHARLES O. VERIFIED CUSTOMER
Awesome customer service
11/24/2021
Terri C. VERIFIED CUSTOMER
Wonderful service professional, and knowledgeable advisor. Thank you
11/24/2021
Seth M. VERIFIED CUSTOMER
Scott is very nice and knowledgeable. I appreciated the service I received today.
11/24/2021
Russell E. VERIFIED CUSTOMER
Jody really took care of us. We needed the car for our vacation and she made things happen so we could meet our deadline. She was great to work with!
11/24/2021
Homer B. VERIFIED CUSTOMER
Great service — in good communication thru out process
11/24/2021
Jonathan O. VERIFIED CUSTOMER
Adrain was absolutely awesome! As long as he is there I will not take any of my vehicle (4 Chevrolets ) any where else!! Service was very much appreciated.
11/24/2021
Patricia S. VERIFIED CUSTOMER
Great experience dealing with Scott from start to finish!
11/24/2021
Barry W. VERIFIED CUSTOMER
went very smoothly today!
11/24/2021
Terre T. VERIFIED CUSTOMER
Tim was personable, knowledgeable and had great customer service. His estimate was accurate.