Jaime always advises me when my car needs service job well done
11/30/2021
Carlos A. VERIFIED CUSTOMER
Muy buen trabajo. Muy atento estoy sastifexho
11/30/2021
Edward N. VERIFIED CUSTOMER
Estimate hour was 2 hour but it took 3 hours.
No explanation or no one said reason of delay.
My husband and I were stressed for waiting 3 hours.
Agent didn’t showed up to us for explain or one word.
11/30/2021
Sandra B. VERIFIED CUSTOMER
Fast and friendly
11/30/2021
Kc G. VERIFIED CUSTOMER
Nice people and an awesome environment
11/30/2021
Jennifer A. VERIFIED CUSTOMER
Completamente complacida con el servicio que me brindó el se?or Jacob es una excelente persona me encanta la atención que me da cada ves que tengo que llevar la camioneta al servicio muchas gracias
11/30/2021
Ritesh C. VERIFIED CUSTOMER
I never got my vechcle history
11/30/2021
Don D. VERIFIED CUSTOMER
Aaron and your team at Grapevine Ford did the one thing everyone wants; they met my expectations. Aaron did a good job with outlining the reasonable expectations and then met them. He let me know when to expect a call from him (all of your service patrons want to know that) and then he called earlier. Thanks
11/30/2021
GREG H. VERIFIED CUSTOMER
Awesome
11/30/2021
Lindsay F. VERIFIED CUSTOMER
Personable
11/30/2021
KEN A. VERIFIED CUSTOMER
Alfredo was great.
11/30/2021
LARRY H. VERIFIED CUSTOMER
So far so good. Waiting on computer analysis.
11/30/2021
Garry Q. VERIFIED CUSTOMER
Friendly & prompt service. Thanks Aaron
11/30/2021
Anthony C. VERIFIED CUSTOMER
You need to provide coffee for your customers who wait. Or better yet, open up the snack bar ! Your vending machines and soda machines need to be re-stocked!!!!!!
11/30/2021
Ruben M. VERIFIED CUSTOMER
Your Workers are very professional keep up the good work
11/29/2021
Robert F. VERIFIED CUSTOMER
I have had my 2019 Lincoln MKZ in for the same issue multiple times and every time, except one, I was told that the problem could not be reproduces. The one time when the evaporator coil was replaced, it didn't fix the problem and the technician didn't replace all the trim pieces when reassembling the dash as well as broke the ashtray. This last service (3weeks) yielded no better results, however the ashtray was replaced and it appears that the trim pieces when reinstalled. I do not plan on using the GrapeVine dealership anymore for service and hope that this problem will be resolved by going to another.
11/29/2021
Erik S. VERIFIED CUSTOMER
????
11/29/2021
LUIZ C. VERIFIED CUSTOMER
I've been've taking my car for service there for years and yesterday was my last time. The lady that greeted me thing an ok job. My bad experience has nothing do with her. Still, when I got to my car, the contents of the glove box were all scattered on the dash, the inside lights would not turn off and the odometer reading was off. Some guys in the front desk had to help me with it. Also, I arrived home to find my hood open. Lastly, I needed a state inspection performed and since my sticker didn't match, this was not done. I just spoke with the DMV and they recommended me to find another shop since this was not a restriction from them. Having the wrong registration sticker is definitely a problem, but was not a show stopper to perform the inspection. Thank you for previous services, but I'll be looking elsewhere for my auto needs.
11/29/2021
Valeria N. VERIFIED CUSTOMER
Alfredo never fails to impress !! Give him a raise
11/29/2021
Charles W. VERIFIED CUSTOMER
Daren did a great job for me as usual however cost has risen enough for me to take notice.