I have always been happy with Lincoln dealership and their service. All my life I had Lincoln as my transportation. I’m sorry that Lincoln Dealership closed in Arlington and I have to go to Ford sometime but I still like to come to Grapewine and do the service for my car if I can. Mr.Heath Thimons has been very polite and helpful each time. I’m very happy with the service.
1/6/2022
Guy M. VERIFIED CUSTOMER
Kyle was great ????
1/6/2022
ROBERT T. VERIFIED CUSTOMER
????
1/6/2022
Millie S. VERIFIED CUSTOMER
I like Hugh but had a major problem that caused me to call legal at Detroit's GM headquarters. Your service tech left the plug to oil after an oil change it happened in December 2020 and I finally called legal in March as. Customer service never sent anything to corp. So I did in Ma
1/6/2022
Louis T. VERIFIED CUSTOMER
Mr Acevedo is hands down the best service advisor I’ve ever had the pleasure of working. Many thanks to Joe
1/6/2022
STEPHEN B. VERIFIED CUSTOMER
Kyle helped with a challenge service request over the Christmas holiday. Worked closely with us to arrange a resolve. Performed to commitment when parts available. Called earlier than expected to arrange a repair. 5 Star service!!!
1/6/2022
Ralph S. VERIFIED CUSTOMER
I have worked with Hugh for years. Very trustworthy
1/6/2022
GEORGE B. VERIFIED CUSTOMER
I requested that my tires not be rotated. After leaving, as I was on my way, an alert was seen showing that my front tires were over inflated and the rear tires were under inflated. I returned and was told that it would be corrected. I returned to the waiting room and after about 3/4 of an hour I went looking to see what was causing the delay. I spotted my vehicle parked near the street and asked if it was ready or if it was still waiting to be completed. No one seemed to know but the keys were on the desk. Upon checking, it was ascertained that the tires were properly inflated. I would have expected someone to inform me when my vehicle was ready. It's difficult to trust that my vehicle is in competent, professional hands. I would expect more from a Chrysler dealer.
1/6/2022
Chris V. VERIFIED CUSTOMER
John has only been my service advisor for 6 months or so but is by far, the best service advisor I have had at Airpark Jeep or any other car dealer for that matter. He continues to exceed my expectations and deliver A++ service.
Thanks again.
1/6/2022
Maria F. VERIFIED CUSTOMER
I can't say enough good things about Hugh. He is wonderful to deal with and very much an asset to Midway. Thank you Hugh.
1/6/2022
Joel K. VERIFIED CUSTOMER
Adrian was great and really helpful.
1/6/2022
Patrick R. VERIFIED CUSTOMER
Tyler and the Ford technicians have always taken care of me when my vehicle has been in for work. I appreciate everything they have done. I always recommend this dealership when I speak of my purchase at your dealership.
1/6/2022
DAVID K. VERIFIED CUSTOMER
Aaron was the best. 5/5 stars
1/6/2022
Thomas S. VERIFIED CUSTOMER
All my service was done timely and efficiently. Jody was excellent in all her explanations and communication about my service
1/6/2022
Frank A. VERIFIED CUSTOMER
Service dept 5 stars.
Overall Customer Service for Tech Support = 0
1/5/2022
John B. VERIFIED CUSTOMER
I had an appointment for a oil change. When I arrived I was told it would be a 2 hour wait. Why schedule appointments when they mean nothing. Again it was just an oil change.
1/5/2022
Ted P. VERIFIED CUSTOMER
Timely service. I felt like I was a real person. Appreciate the caring.
1/5/2022
George M. VERIFIED CUSTOMER
Bradley is the reason I take my truck to Midway. He truly has the customers best interest as his main objective. Thanks For all you do. Monty