Every time I go there which is at least twice a year I ask that the name be changed on my account. I’ve had my car for 4 years and they still call me the wrong name even though I correct it every time!! Other than that all is great!
2/10/2022
Gregory C. VERIFIED CUSTOMER
no problem
2/10/2022
Chad W. VERIFIED CUSTOMER
Tires not aired, coolant completely empty. Asked twice to address both. Both checked off as good on inspection report. Been there twice, terrible service both times
2/10/2022
Adrienne H. VERIFIED CUSTOMER
Raechel provided great communication and checked in with me as I was waiting for a few hours for my Jeep. I appreciate the work and great communication
2/10/2022
Chad R. VERIFIED CUSTOMER
Pete did a great job administering my maintenance. Unfortunately, the mechanical issue is not fixed. It sounds like gears are grinding and then locking into place periodically in the drivers front engine compartment area.
2/10/2022
Marin M. VERIFIED CUSTOMER
Good
2/10/2022
ANA M. VERIFIED CUSTOMER
Heath Thimons always helps us out and does a excellent job
2/10/2022
Mike K. VERIFIED CUSTOMER
Tyler has a very high attention to detail and went above and beyond to make sure my truck was taken care of and the communication is top notch! Tyler is great at what he does. You need to make sure to keep great employees, because good customer service is very hard to find these days!
2/10/2022
Clayton M. VERIFIED CUSTOMER
Goog job professional attitude
2/10/2022
Georgia C. VERIFIED CUSTOMER
Heath always takes special care. Great rep for grapevine Lincoln. Bought a new car while I was there based on his recommendation.
2/9/2022
Thomas A. VERIFIED CUSTOMER
Fantastic service.
2/9/2022
Prasad G. VERIFIED CUSTOMER
The advisor was very professional, and returned my car within a reasonable time.
2/9/2022
Shenna R. VERIFIED CUSTOMER
I appreciate the cusromer service. Jody kept me uodated on my vehicle. It took longer than anticipated, but I understood the situation with COVID and resource availability. Overall great experience.
2/9/2022
Maryjo C. VERIFIED CUSTOMER
FOR MANY YEARS I HAVE DEPENDED ON RONNIE CROWE AT
LEXUS.TO TAKE GOOD CARE OF MY CAR. I CAN TRUST HIM
COMPLETELY.TO KEEP MY CAR IN PERFECT CONDITION.
2/9/2022
Alexander D. VERIFIED CUSTOMER
Tyler was very professional and friendly! I have never experience great service like I did going to Grapevine Ford and be a help by Tyler. I’m am very pleased and will definitely be back thank you guys so much especially Tyler Jaquess