Major issue was time. Almost 3 hrs to change oil and rotate tires!?
I had appointment. I understand full inspection takes time.
Didn't get needed wash as I had to go and truck would sit in a big line again
5/12/2022
BIJAN S. VERIFIED CUSTOMER
Excellent customer service and very friendly employees.
5/12/2022
David S. VERIFIED CUSTOMER
The communication was a little lacking. I went 4.5 days of not hearing anything until I called in, and then I started to get repair updates. Other than that the service team did I a good job, and I really liked the Lyft home from the dealer - that’s a really cool service.
5/12/2022
Tabita C. VERIFIED CUSTOMER
Great service
5/12/2022
Brian G. VERIFIED CUSTOMER
None
5/12/2022
TERESA S. VERIFIED CUSTOMER
South County Lexus has the best customer service ever! I highly recommend them.
5/12/2022
Adrian D. VERIFIED CUSTOMER
Best car service experience I’ve had in many years.
5/12/2022
MARY KAY. VERIFIED CUSTOMER
Polite professional and very helpful service team.
5/12/2022
DENNIS B. VERIFIED CUSTOMER
Extraordinary service
5/12/2022
CHRISTOPHER W. VERIFIED CUSTOMER
Once again great job by Scott M.
5/12/2022
DONNA W. VERIFIED CUSTOMER
Everyone is always very nice and polite there and they do a great job
5/12/2022
BRIAN H. VERIFIED CUSTOMER
Jorge did a great job. Was very happy with the service.
5/12/2022
ANGELA T. VERIFIED CUSTOMER
Jody L.Mcphail treated me with courtesy and kept me informed with the statistic of how the work on the vehicle was going. Very well pleased with the results and in her performance .
5/12/2022
CAROL O. VERIFIED CUSTOMER
Mr. Leininger is such a great help to me. He knows his vehicles and can explain what needs to be done to get them up to good quality. He communicated very well with me and kept me informed as to the status of my car. I am very happy with the results if the maintenance and tuneup. Grapevine Lincoln is the only ones I have allowed to work on my car. Thank you very much.
5/12/2022
KIMBERLY G. VERIFIED CUSTOMER
Top notch w Bib Leininger!
5/12/2022
JORDANA H. VERIFIED CUSTOMER
Very personable and friendly!
5/12/2022
Daniel C. VERIFIED CUSTOMER
It is always very frustrating bringing a car to your dealership. My car is leaking oil, picture provided to Hassan. They said they put it on the rack and couldn't see any leaks. I provided a picture of the stain in my driveway to Hassan. He then asked what kind of vehicle do I drive, I told him a 2019 Tahoe, and it parks in the garage. He then proceeded to insist that maybe the leak came from the Tahoe and I was mistaken that it always is parked in the garage. What an arrogant and disrespectful thing to tell a customer. When I asked if they had removed the engine covers below the engine to get a better look, he didn't answer the question. Hassan suggested that I put down cardboard and see if the car continues to leak, and then bring it back with a the piece of stained cardboard. Really, how much better is a piece of cardboard than a picture on the I phone.
This dealership has always been arrogant, but now we can add disrespectful andmaking accusations that customers are lying, stupid and don't even know wwhere they park their cars.
Please call me back if you want more Information, but make it someone other than Jordan.
Sincerely,
Dan Coppxxx-****-xxxx
5/11/2022
ROCCO D. VERIFIED CUSTOMER
The lady who greeted me at the kiosk was not very welcoming. Kind of a sour puss attitude.