Berkshire Hathaway Automotive Group

Hugh was very attentive and kept me informed about my service needs. He arranged for me to rent a vehicle while mine was waiting for service. He even helped me out personally by safeguarding my house key when I forgot it.

My service rep Richard very kind and cares about my concerns for my vehicle. I appreciate his professionalism.

Hello this is Virginia Tamayo I just had my car serviced this afternoon and I’m very pleased with the service of they were very professional and very very nice and they loaned us a card to go and have lunch while they were doing our car so I will I I recommend very very highly this at your company and I already know I already order a car from you again we’ve been with LEXUS since 1991 from the first LEXUS at all and we’re still buying LEXUS so I am very please and thank you very much

Evan did a great job with my service request. He saved me money and described options. Overall your services were outstanding. This is why I love being a Lexus customer. My UX-250 rocks.

No am not satisfied with the work not Victor, but Midway Chevrolet is doing. By not validating my warranty. N do the job it needs to be done to my vehicle. That's why am talking to Telemundo responds to look into it.

Thx

When the check engine light came on (30 days after the purchase of the vehicle and after buying the extra insurance) my wife brought it in and the people at the service shop said they didn’t know what the code meant. They then said it was something to do with the transmission. Then they told my wife they didn’t have a loner vehicle and that she was out of luck. My wife was rightfully concerned with driving her brand new vehicle with the check engine light on and it having something to do with her transmission. After going back and forth for a while she then called me and I asked to speak with a manager. They never got a manger and reluctantly got her a loaner vehicle while huffing and puffing about it. It was then at you service center for over a week. They then reported they had no idea what was wrong with it and said that the code cleared itself. Ok….she then came to pick up her new vehicle and your team scrutinized the loaner she returned and gave her back her new vehicle that was filthy on inside from people getting in and out of it and the vehicle smelled. When she brought this to their attention their said we don’t clean vehicles and said she brought it in that way. My wife keeps her vehicle immaculate. So to say our experience was horrible is an accurate statement. Thank you

It was nice meeting Mr. Acevedo, I look forward to working with him for all my future service appointments. He was very courteous and professional.

My service advisor was great, helpful and explained everything to me

Great customer service from Evan; quality tech service; courteous staff; clean car! Great job team!

Brad is awesome and the only reason I bring all of our vehicles to your service department.

My advisor was very nice and efficient. Handled my service needs very professionally.

Fantastic Service. I stopped by for an oil change and was in and out in less than 30 minuets. Job well done to the Quick lane service. Very impressed.

Thanks

Pete was extremely helpful today when my battery died. Employees like Pete is why I bring my vehicle to Grapevine Ford rather than other dealerships! Pete is a class act and I appreciate him helping very much!

Got it done in a timely manner Very happy

Anthony B G was awesome! We received great customer service.

Jodi is awesome!

The Service Manager Pete or the Techinician stole both of my drivers license with the old and new address out of my car. I had to file a police report. They also refused to pull the video footage. They gave me the run around for 4 days.

Kyle was friendly and considerate. He explained my options.