Very bad customer service no one there no what the other doing or saying .you don't even no there where no service .They let us no our recall was in an sent me email to confirm our appointment. We changed our plans to cause they said it take a long time to fix. Got there an guess what no one new the part was not there .Oh my god now they said will order it will take a week if we can believe them ??Bought our truck there new in 2015 an using your service all these years bad now .They want a review you mean I'm the only one that mo we got no service
6/10/2022
Mary S. VERIFIED CUSTOMER
Great job!
6/10/2022
Bernice M. VERIFIED CUSTOMER
Yes I am. Complete satisfied and Thanks you
6/10/2022
SYNETRA T. VERIFIED CUSTOMER
I had to take my vehicle in because there was a recall on the front airbags. When I scheduled the appointment, I chose to wait since the ETA for completion was an hour. The driver's side airbag was completed within the hour, but the technician learned that an additional part was needed for the passenger side. Mr. Bob Leininger from the service department felt awful that this wasn't discovered sooner and was very apologetic. I had to pick up my son from basketball camp in less than 2 hours. He did not want me to be without a vehicle, so he promptly got me going in a loner car. Throughout the day, Mr. Leininger checked on me, kept me updated on the status of my vehicle, and offered to answer any questions. My vehicle was finished the next day. In addition to the airbag replacements, they performed a courtesy maintenance check free of charge. I am truly grateful for the excellent customer service I received from Bob Leininger and the entire team at Grapevine Lincoln. Many thanks for your professionalism and going the extra mile.
6/10/2022
Steven R. VERIFIED CUSTOMER
I only recently began to use Grapevine Lincoln but am extremely and completely Satisfied with the attention, professionalism and service I have received from Bob Leininger and Grapevine Lincoln.
6/10/2022
JORDAN F. VERIFIED CUSTOMER
Very good
6/9/2022
Anthony L. VERIFIED CUSTOMER
Hassan was great and attentive.
6/9/2022
PAUL S. VERIFIED CUSTOMER
Scott Monget always is thorough and professional.
6/9/2022
TODD F. VERIFIED CUSTOMER
Thanks Kyle H.
6/9/2022
VIRGINIA S. VERIFIED CUSTOMER
Daven is the reason I continue with Lexus.
6/9/2022
SUSAN H. VERIFIED CUSTOMER
My service appointment went very smoothly. Evan provided me with good explanations of what was needed and why and provided good service.
6/9/2022
Derrick H. VERIFIED CUSTOMER
I have been going to Davin for service for 5 years. He is the absolute best.
6/9/2022
Kaoni H. VERIFIED CUSTOMER
N/a
6/9/2022
LESLIE E. VERIFIED CUSTOMER
Good job everyone
6/9/2022
MARY C. VERIFIED CUSTOMER
Anthony Gatta is very helpful and polite ???? He took time to answer my questions ????
6/9/2022
Debbie D. VERIFIED CUSTOMER
Thank you for the great service…
6/9/2022
ALPHA S. VERIFIED CUSTOMER
I have absolutely no complaints about my appointment this morning. I got in at my designated time. Pete greeted me, checked a few things on the car, and give me a good idea of what would be checked and done on my car. A quick hour in the lounge and my car was ready and washed. Pete was friendly, informative and thorough with me. I felt very well taken care of. Thank you to everyone there who got me in and out quickly!
6/9/2022
Duc V. VERIFIED CUSTOMER
Well done.Thx
6/9/2022
Daoud B. VERIFIED CUSTOMER
Excellent service, everything went smoothly and professionally with Hasen
6/9/2022
PAT K. VERIFIED CUSTOMER
I can't drive my truck until someone contacts me it has no antifreeze